Customer Service & Appointment Scheduling Specialist

Dinajah Wilkins

Philadelphia, PA ***** 267-***-**** *************@*****.***

Profile

Customer service and administrative support professional with over 10 years of experience in healthcare, call center, and customer-facing roles. Experienced in scheduling appointments, answering phones, maintaining records, and providing excellent service in fast-paced environments. Organized, detail-oriented, and skilled at multitasking while handling confidential information with professionalism and care.

Skills

High-Volume Call Handling • Appointment Scheduling • Patient Registration • Electronic Record Management • Administrative Support • Call Center Support • Teamwork • Documentation • Microsoft Office Suite • Problem Solving • Multi-Line Phone Systems • Data Entry • Customer Service • Problem Solving • Written & Verbal Communication • Organization • Patient & Member Support • Multitasking • Communication • Time Management • Attention to Detail • Confidential Information Handling

Professional Experience

Sloane Toyota, Philadelphia, PA 02/2024 – 3/2026

Business Development Center Agent

Answer incoming calls and assist customers with scheduling service appointments and general inquiries.

Follow up with customers to confirm appointments and provide updates.

Maintain accurate customer information and document interactions in the system.

Work closely with service advisors and other departments to ensure smooth customer experience.

Handle multiple tasks throughout the day while providing professional and timely service.

Milano Di Rouge, Philadelphia, PA 08/2022 – 09/2023

Retail Sales Lead

Assisted customers with purchases and resolved concerns to create a positive shopping experience.

Supported daily operations and helped maintain an organized sales floor.

Processed transactions accurately and assisted team members as needed.

Swarovski, Philadelphia, PA 12/2021 – 06/2022

Retail Sales Consultant

•Delivered personalized customer service and product recommendations.

•Assisted with daily store operations and maintained merchandise presentation.

•Processed transactions accurately while managing multiple customer needs.

Interim Healthcare, Philadelphia, PA 03/2018 – 09/2021

Home Health Aide

Assisted clients with daily living activities while helping them remain comfortable and safe in their home.

Monitored changes in clients’ conditions and communicated concerns to family members or healthcare staff.

Maintained accurate documentation of service provided.

Built positive relationships with clients by providing dependable and compassionate care.

Followed care plans while respecting each client’s privacy and dignity.

American Eagle Outfitters, Philadelphia, PA 11/2016 - 10/2019

Visual Merchandising Associate

Maintained organized product displays and visual presentation throughout the store.

Assisted customers while supporting overall store operations and team goals.

Helped create a clean, welcoming, and customer-friendly shopping environment.

Education

Associate of Science (A.S) in Liberal Studies

Community College of Philadelphia, Philadelphia, PA.

General Diploma 09/2013- 06/2017

Philadelphia Virtual Academy High School, Philadelphia, PA

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