Remote Customer Service & Medical Billing

AMBER SNIPES

Jackson, TN 731-***-**** **************@*****.***

REMOTE CUSTOMER SERVICE MEDICAL BILLING & CODING STUDENT ADMINISTRATIVE SUPPORT

PROFESSIONAL SUMMARY

Detail-oriented customer service professional and Medical Billing & Coding student with experience in customer support, documentation, record management, and problem resolution. Knowledgeable in medical terminology, HIPAA compliance, OSHA regulations, and healthcare documentation. Proven ability to communicate effectively, maintain confidentiality, and manage multiple responsibilities in fast-paced environments. Seeking a remote customer service, administrative support, healthcare administration, or entry-level medical billing position.

CORE SKILLS

Customer Service • Data Entry • Medical Terminology • HIPAA Compliance • OSHA Regulations • Documentation & Record Keeping • Administrative Support • Scheduling • Microsoft Word • Microsoft Excel • Google Workspace • Email Communication • Phone Support • Attention to Detail • Time Management • Problem Solving • Confidential Information Handling • Team Collaboration

PROFESSIONAL EXPERIENCE

East Union Children's Corner Childcare Educator February 2024 – Present

Maintain accurate daily records, documentation, and reports.

Communicate professionally with parents regarding schedules, progress, and concerns.

Coordinate daily activities and manage multiple priorities in a fast-paced environment.

Handle confidential information with professionalism and discretion.

Resolve concerns effectively while maintaining positive relationships with families and coworkers.

Lowe's Cashier / Customer Service Associate November 2022 – February 2024

Processed customer transactions accurately while providing excellent customer service.

Assisted customers with questions, concerns, and product information.

Maintained accurate transaction records and cash handling procedures.

Resolved customer issues professionally and efficiently.

Supported store operations through inventory assistance, organization, and teamwork.

EDUCATION & PROFESSIONAL DEVELOPMENT

Penn Foster Career School

Medical Billing & Coding Career Diploma (In Progress)

Expected Completion: April 2027

Relevant Coursework: Medical Terminology, HIPAA Compliance, OSHA Regulations, Electronic Medical Records (EMR/EHR), ICD-10 Coding Fundamentals, Healthcare Documentation, Medical Billing & Reimbursement, Health Information Management

South Side High School High School Diploma 2017

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