HR Operations & Talent Coordination Manager
Resume:
EDUCATION
WORK EXPERIENCE
Customer Service Manager, Airport Customer APRIL 2025- JUNE 2026
Experience
American Airlines • Seattle, Washington
Coordinated staffing and workforce assignments for frontline employees across multiple operational departments.
Partnered with leaders to support hiring activities, onboarding, and employee transitions. Managed attendance documentation, employee records, and confidential personnel matters.
Coordinated meetings, investigations, and employee communications while maintaining professionalism and discretion.
Resolved employee concerns and provided exceptional customer service to internal stakeholders.
Maintained compliance with company policies and operational procedures. Prepared reports and monitored staffing trends to support workforce planning. ELIZABETH MILLIGAN
CONTACT
****.********@*****.***
902 E Morton St Tacoma,
WA 98404
https://www.linkedin.com/in
/izzy-milligan/
SKILLS
Talent Acquisition Support
Recruiting Coordination
Interview Scheduling
Candidate Experience
Employee Onboarding
HRIS (SuccessFactors,
Workbrain)
Microsoft Office Suite
Background Screening
Coordination
Calendar Management
HR Administration
Data Entry & Reporting
Employee Relations
Process Improvement
Customer Service
COTTEY COLLEGE
Associates of Arts
Business Administration
2016-2019
2019-2020
NORTH TEXAS UNIVERSITY
Bachelors Degree
Business Administration
and Hospitality
PROFILE
Human Resources and operations professional with over four years of experience supporting high-volume staffing, employee onboarding, workforce planning, and HR administration in fast-paced environments. Skilled at coordinating schedules, maintaining confidential employee records, facilitating onboarding processes, and partnering with leaders to deliver exceptional employee experiences. Experienced using HRIS and workforce management systems, managing multiple priorities, and improving operational efficiency. Passionate about creating a positive candidate experience and supporting talent acquisition initiatives.
Customer Service Manager, Airport Workforce OCT 2024-JUNE 2025 Management
American Airlines • Dallas, Texas
Coordinated staffing logistics and workforce scheduling for high-volume airport operations.
Maintained workforce data and ensured accuracy within workforce management systems.
Partnered with operational leaders to resolve staffing challenges and improve efficiency. Assisted with reporting, workforce analytics, and staffing forecasts. Communicated schedule updates and staffing changes across multiple departments. Staff Assistant II, DFW Ramp Administration MARCH 2022- OCT 2024 American Airlines • Dallas, Texas
Coordinated onboarding for new hires and employee transfers. Processed airport badge applications, TSA clearances, and employment documentation.
Maintained confidential employee records and personnel files. Scheduled onboarding activities and coordinated employee paperwork. Supported HR administration, scheduling, shift bidding, and compliance audits. Served as a liaison between employees, managers, and HR regarding administrative processes.
EDUCATION
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