Customer Support & Technical Player Support
Resume:
snaphunt.com powered by
John Mark Sangalang
*.*************@*****.***
Bacoor, Philippines
linkedin.com/in/john-sangalang-543b25287
Player Support Dec 2023 - Jun 2024
Narrasoft (InnPlay Labs)
Assisted players with the purchase inquiries, bug reports, and provided technical assistance to troubleshoot isolated technical glitches Relayed interval reports to client to provide an overview of general ticket concerns received over 2-hour period Created sample structural knowledge base for all employees to update and access for reference on known bugs and issues within the game
Email Customer Service Representative Dec 2021 - Oct 2023 Digital Room Inc.
Delivered exceptional customer service by promptly and efficiently resolving inquiries and issues. Assisted customers in revising designs using Photoshop to resize and enhance their artworks, ensuring compliance with printing standards.
Utilized technical knowledge to troubleshoot and resolve technical problems. Serving as a subject matter expert on printing products, providing insightful recommendations and addressing customer inquiries. Sales Support Representative Jul 2021 - Sep 2021
Concetrix (Samsung Australia)
Assisted customers with product inquiries during the launch of Galaxy Z Flip 3 and Galaxy Z Fold 3 in August 2021, as well as managing order placement, claims for freebies, and after-sales inquiries. Player Support Specialist Apr 2018 - Jul 2021
Keywords Studios (Foxnext Studio/Scopely)
Provided technical expertise to troubleshoot and resolve technical problems, conducting thorough testing of bugs reported by players, and creating JIRA tickets for confirmed issues.
Provided customers with exceptional support, including compensating for lost resources due to reported bugs and known issues. Provided gaming insight on character builds, both unorthodox line ups and meta-compliant team composition. Customer Support Sep 2016 - Dec 2017
TaskUs (Wish.com)
Check Order Status and provide ETA to customers.
Create refund ticket for damaged or undelivered orders. Escalate customer complaints. Create report on received ticket concerns. Player Support Mar 2016 - Aug 2016
Sitel (Electronic Arts Ltd.)
Provide Technical, In-game, and Account Support to players for various games. Supported players from multitude of EA-published titles such as Battlefield 4, Star Wars Battlefront 2, PvZ Garden Warfare 1 & 2, etc, as well as mobile games such as Star Wars Galaxy of Heroes and Sim City mobile. Mechanical Engineering Technology 2011
Technological University of the Philippines
Undergraduate
EXPERIENCE
EDUCATION
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