Administrator (Remote)
Resume:
SUMMARY Customer-focused professional with extensive experience in sales, customer
service, and administrative support, adept at creating delightful shopping experiences. Proven ability to manage sales transactions, maintain organized environments, and assist customers effectively. Eager to leverage strong communication and organizational skills to enhance customer satisfaction and drive sales as a Part-Time Bookseller at Books A Million. WORK EXPERIENCE
Administrator
Sun Window & Door
08/2014 – Present Bradenton
Served as Executive Assistant/Manager/HR in-office from 08/2014 to 06/2022.
Transitioned to Administrator/Manager/HR role remotely from 06/2022 to present.
Prepared all awarded job permit packages in accordance with municipality requirements.
Managed all permit submittals and associated documentation. Drafted customer contracts and essential permitting documents. Recorded all Notices of Commencement.
Created detailed floor plans and product schedules for all awarded jobs. Ensured accurate marking of all Florida Product Approvals and NOA's. Prepared and submitted all addendum requirements.
Generated customer estimates utilizing various manufacturer electronic quoting systems.
Addressed incoming calls, created service orders, and managed estimate requests.
Received weekly shipments, managed backorders, returns (RMA's), and missing product.
Prepared and delivered all weekly banking deposits. Processed monthly sales tax receipts for all installations and retail services. Handled and processed all Accounts Receivable (A/R) invoices. Maintained customer database using Microsoft Access. Conducted training sessions for new employees.
Provided comprehensive support across all business functions. Served as key-holder, responsible for opening and closing the store. Processed weekly payroll for a team of 16-20+ employees. Oversaw all recruitment activities, including job postings, scheduling, and conducting interviews.
Managed new hire processing and employee onboarding, addressing all employee HR requests.
Administered employee benefits programs.
Managed time clock operations.
Oversaw annual audit processing, liability, and workers' compensation. Bid Administrator
TDS Construction
02/2014 – 08/2014 Bradenton
Collaborated closely with project managers on potential and awarded projects.
Jessica C. Gutherz, Bookseller
Hanover, 17331, 941-***-****, ***********@*****.*** Secured bids from subcontractors nationwide through persistent cold calls and emails.
Researched pre-construction rules and requirements for commercial buildings in various cities.
Contacted municipalities for document requirements before project commencement.
Interpreted and translated blueprints.
Staffing Coordinator/Administrative
Tops HR Solutions
07/2013 – 02/2014 Sarasota
Performed multiple Level 2 Background checks daily. Managed and directed incoming calls.
Scheduled new appointments for fingerprinting, drug screenings, and interviews using Outlook.
Conducted interviews for new position inquiries.
Filed new-hire information and I-9 forms securely. Cultivated and maintained strong relationships with clients and employees. Specialty Buyer
Whole Foods Market
09/2012 – 06/2013 Sarasota
Supervised and guided team members.
Leveraged extensive product knowledge to drive sales. Motivated sales performance while ensuring excellent customer service. Placed multiple orders weekly to meet inventory demands. Managed spoilage and optimized the buying to purchasing ratio. Prepared Foods Team Member/Fresh Pack
Whole Foods Market
08/2010 – 09/2012 Sarasota
Maintained fully stocked cases according to regional guidelines. Delivered exceptional customer service.
Ensured accurate product rotation and date checks. Adhered strictly to recipes for cooking and cooling procedures. Processed catering orders efficiently.
Hostess
Dry Dock Waterfront Grill
09/2009 – 09/2010
Managed the front podium operations.
Handled all incoming phone calls, reservations, guest inquiries, and special requests.
Provided consistent and excellent customer service. Property Management & Housekeeping (Part-time)
Able, Inc.
Responded promptly to internet inquiries regarding rental properties. Coordinated and scheduled vacation bookings.
Maintained cleanliness standards for rental homes on Longboat Key. Assisted renters with their needs during their vacation stays. Cashier
Longboat Key Wine & Liquors
11/2008 – 03/2009
Performed cashiering duties.
Managed ordering and purchasing processes.
Conducted stocking of inventory.
Handled invoicing.
Entered new products into the computer system.
Completed general data entry tasks.
Assistant Manager
The Market on Longboat Key
08/2005 – 05/2008
Executed cashiering responsibilities.
Delivered outstanding customer service.
Managed ordering for perishable, grocery, and specialty items. Oversaw delivery schedules.
Performed product and data entry, inputting all new products into the Catapult system database.
Operated the coffee and gelato bar.
Delivered all catering orders.
EDUCATION
Manatee Community College
Completed various college courses.
Manatee School for the Arts
High School degree
2002 – 2006
SKILLS Problem Solving Strong Communication
Team Player Self-Motivated
Ethical Strong Organization
Customer Service Organization
Sales Transaction Management Sales Promotion
Physical Tasks Shopping Experience Creation
INTERESTS Volunteer: Congresswoman Ginny
Brown-Waite July 2009
Florida Notary
I have never been fired from a job
and have always had an open
invitation for employment should I
wish to return.
I take my work very seriously and
always strive for perfection.
CERTIFICATES Florida Notary
Linda Dunn
Manager, TDS Construction
Art Klidonas
Project Manager, TDS Construction
Christine Sunseri
Owner, TOPS HR Solutions
David Sysak
Specialty Team Leader, Whole Foods
Dawn diLorenzo
Owner, The Market/LBK Liquors
REFERENCES
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