Customer Service & Administrative Coordinator
Resume:
SAMOYA YOUNG
Church Road, Bog Walk P.O.
St. Catherine, Jamaica
Phone: +1-876-***-****
Email: **************@*****.***
PROFESSIONAL CAREER OBJECTIVE: Motivated and detail-oriented customer service and administrative professional with experience in front desk operations, client support, data management, and office administration. Demonstrated ability to provide exceptional customer service, maintain accurate records, and support daily business operations in fast-paced environments. Strong communication, organizational, and problem-solving skills with a commitment to professionalism and efficiency.
CORE COMPETENCIES, SKILLS and ABILLITES
Exceptional Customer Service & Client Relationship Management
Front Desk Operations, Reception & Administrative Support
Accurate Data Entry, Records Management & Documentation Control
Professional Written, Verbal & Interpersonal Communication
Strong Organizational, Time Management & Prioritization Skills
Analytical Problem-Solving & Sound Decision-Making
Team Collaboration & Cross-Functional Support
Attention to Detail, Accuracy & Quality Assurance
Adaptability, Initiative & Ability to Thrive in Fast-Paced Environments
Professionalism, Confidentiality & Customer-Focused Service
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Gmail, Sheets, Slides)
P360 Policy & Records Management System
Virtual Communication & Collaboration Tools (Zoom, Google Meet)
Digital Records Management & Electronic Documentation
Email Correspondence & Calendar Management
Office Administration & Business Equipment Operation
Data Processing, File Management & Information Organization
EDUCATION
High School Diploma - Charlemont High School - September 2017 – July 2022
Caribbean Examination Council (CXC):
Industrial Technology Building II
Information Technology III
Technical Drawing General III
Caribbean Advanced Proficiency Examination (CAPE):
Digital Media IV
High School Diploma - Charlemont High School - September 2022 – July 2024
Caribbean Advanced Proficiency Examination (CAPE):
Entrepreneurship Unit 1 IV
Entrepreneurship Unit 2 V
Distinction College- September 2022 – May 2023
Caribbean Examination Council (CXC):
English A General II
HEART NSTA/Trust Certifications
Certificate in Customer Service Level 3 (2025)
Certificate in Customer Service Level 1 (2023)
Certificate in Customer Engagement Level 1 (2023)
Certificate in English Skills Stage 3 – Merit
Certificate in Mathematics Stage 2 – Merit
School Leaving Certificate
WORK EXPERIENCE
Sagicor Life Jamaica Limited, New Kingston, Jamaica - December 2025 – Present
Front Desk / Customer Service Trainee
HEART Trust NSTA/Trust – NSCP Programme, Spanish Town, Jamaica - 2024 – May 2025
Assistant Teacher / Office Assistant / Copier Operator
LEADERSHIP & EXTRACURRICULAR ACTIVITIES
President, Business Society
Member, Prefect Society
Member, Interact Club
Peer Mentor, Peer Mentorship Program
REFERENCES
Ms. Chevaneese Radinal
Team Supervisor
Sagicor Life Jamaica Limited
Ms. Nicole Chamberlain
Teacher
Spanish Town Primary School
Mr. Nicardo Harrison
Personal Reference
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