Remote Customer Support Call Handling Representative
Resume:
Ethel Jones
Phoenix, AZ *****
*********@*****.***
Professional Summary
To find a position that will enable me to utilize the following skills; Payroll Specialist, Customer service/Call Center, Administrative assistant experience,Accounting, Human Resources, Notary Public, Loan Signing Agent and social services.
Authorized to work in the US for any employer
Work Experience
HCM Payroll Specialist
Insperity-Phoenix, AZ
August 2024 to Present
I manage multiple client payroll accounts. In addition, I teach clients how to manage their accounts. I demonstrate the following: adding new hires, reporting payroll, setting up tax requirements and processing reports.
Owner/Notary Public and Notary Loan Signing Agent
EJ Notary Services LLC-Phoenix, AZ
July 2020 to Present
I am a mobile Notary and Loan Signing Agent. I notarize legal documents. In addition, I notarize closing documents for loan signings.
Payroll Specialist
Paychex, Inc.-Phoenix, AZ
June 2022 to August 2024
I process payroll enter and update employee records, Create reports, update banking information and manage Company business profiles. Also, I set up company tax agencies. In addition, I manage projects by gathering and reviewing a variety of data using company resources. I maintain over 450 phone and email based clients. In addition, I promote mulitiple Paychex products and set up referrals for sales calls. Youth Care Worker
Child Crisis Arizona-Phoenix, AZ
September 2021 to June 2022
I was responsible for the care, monitoring and safety youth at a transitional shelter for immigrant youth. I provided food, bed checks, first aid and transportation. Youth Care Worker
Southwest Key Program-Phoenix, AZ
July 2020 to November 2020
I was responsible for supervising, assisting and guiding youth at a transitional shelter for immigrants youth.
Water Utility Specialist
City of Buckeye-Buckeye, AZ
July 2019 to May 2020
I managed water utility accounts in an inbound call center. I completed the following; I started and stopped new services, processed payments, issued services orders and researched billing questions. Court Representative II
City of Goodyear-Goodyear, AZ
October 2018 to July 2019
I helped customers at the counter, phone and email. I completed the following: processed payments, reviewed cases, replied to emails, updated case files, filled, faxed documents and delivered files to court. Bilingual/Water Utility Specialist
City Of Phoenix Water Services-Phoenix, AZ
July 2013 to September 2018
I helped English/Spanish speaking customers in person, by email and over the phone with their accounts by taking payments, starting and stopping services, issuing field orders, explaining bills, and setting extensions.
In addition, I notated accounts, copied, faxed, emailed and filed documents. Bilingual/ Clerk I
City Of Phoenix Head Start-Phoenix, AZ
October 2011 to July 2013
To I provided clerk support to Head Start caseworkers and supervisors in Spanish and English. In addition, July 2013 I maintained head start children case files. I ran monthly reports. I assisted in program recruitment as well as vision, height and weight screenings. I assisted with parent teacher conferences and accompanied caseworkers on home visits. In addition, I provided clients with referrals to appropriate agencies that provided financial utility assistance Support Staff
Keystone Montessori-Phoenix, AZ
July 2007 to July 2010
I taught Spanish for 18 months to 6 years old and assisted in classrooms as a teacher assistant for grades July 2010 K-8. I was also a lead for the after school program. In addition, I provided clerical support. Tester
Pacemaker Assembles for St. Jude Medical Center-Scottsdale, AZ July 2007 to July 2007
I also operated multiple machines, made measurements and changed over machines to run new products. I entered data for each product, read flow charts and manufacture instructions. Dicer
General Electric Healthcarare-Tempe, AZ
November 2004 to December 2006
I assembled, measured, cut components and operated multiple dicing saws at a semi-conductor facility. I also set up the CNC machines to run new products I completed paperwork and entered data for each assembly.
Bilingual Customer Service Representative
Higginbotham Associates-Mesa, AZ
October 2003 to November 2004
I conducted surveys in Spanish and English
Bilingual Customer Service Representative/Collector First Contact/Allied Interstate-Chandler, AZ
October 2001 to November 2004
I conducted inbound and outbound collection calls in Spanish and English. I handled credit card, check by phone and money gram payments.
Education
Bachelor's degree in Interdisciplinary Studies
Arizona State University-Tempe-Tempe, AZ
August 2021 to Present
Associate's degree in Sociology
Arizona State University-Tempe-Tempe, AZ
Skills
• Computer skills
• Conflict management
• Documentation review
• Financial planning
• ServiceNow
• Guest services
• Data entry
• Account management
• Driving
• Order entry
• Analysis skills
• Bookkeeping
• B2B sales (2 years)
• Marketing
• Training & development
• Office Management
• Customer service
• Adobe Acrobat
• Social work
• Case management
• Clerical experience
• Windows
• Delivery driver experience
• Operating systems
• Pediatrics
• Presentation skills
• Computer literacy
• ADP
• Research
• Microsoft Access
• Early childhood education
• Customer support
• Payroll
• Business Development Representativeles (2 years)
• Spanish
• Personal assistant experience
• Food preparation
• Sales
• CNC
• Quality Assurance
• Google Suite (3 years)
• Desktop support
• Office experience
• Live chat
• Records management
• Wills, trusts, & estate law
• Financial services
• Software troubleshooting
• Organizational skills
• Fraud prevention and detection
• Special education
• Typing
• Customer relationship management
• Quality assurance
• Cash register
• Google Suite
• Multilingual
• Social media management
• Medical scheduling
• Cold calling
• Microsoft Word
• Sales Development Representative (2 years)
• Account reconciliation
• Communication skills
• Cashiering
• Procurement
• Title processing
• Teaching
• Recruiting
• English
• SharePoint
• Microsoft Outlook
• Medical terminology
• Assembly
• Bilingual
• Microsoft Excel
• Google Docs
• Human resources
• Data analysis skills
• Inside sales
• Accounting
• Medical records
• Negotiation
• Experience working with students
• Machining
• Tax experience
• Databases
• Computer networking
• Cash handling
• Salesforce (4 years)
• Administrative experience
• Hospitality
• Microsoft Office
• Technical support
• Proofreading
• Mentoring
• Paychex
• Oracle
• Leadership
• CPR
• Legal research
• Project management
• Accounts payable
• Lesson planning
• Management
• Manufacturing
Certifications and Licenses
Driver's License
Certified Payroll Professional
Food Handler Certification
First Aid Certification
June 2022 to September 2024
CPR Certification
June 2022 to September 2024
Certified Notary Public
July 2020 to June 2024
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