Operations & Inventory Management Professional

Kinsley Bates

Redondo Beach, CA ***** 1-949-***-**** ***************@*****.***

Professional Summary

Adaptable operations associate with 10+ years of experience overseeing business management, bookkeeping, and customer (wholesales and retails) service across multiple industries. Skilled in logistics, inventory management, and sales analysis. Demonstrated success managing teams, optimizing workflows, and supporting 3PL systems. Trilingual in English, Mandarin, and Cantonese, with proven ability to thrive in high-pressure environments. Work Experience

Assistant Director of Operations

Civilian Lab, LLC Simi Valley, CA

June 2018 to Present

• Maintained and created routines for branches' daily operations, improving workflow consistency

• Increased order fulfillment efficiency by creating and refining operational routines

• Arranged logistics for importing and exporting, ensuring accurate customs documentation

• Oversaw customer support and dealer relationships, enhancing client satisfaction

• Analyzed and reviewed monthly sales and expense reports to identify cost-saving opportunities

• Managed bookkeeping and quarterly sales tax filing, ensuring compliance with regulations

• Oversaw inventory management to maintain optimal stock levels and reduce shortages

• Supported setup of 3rd party selling platforms and 3PL systems to expand sales channels

• Coordinated trade show bookings and provided on-site support to increase brand visibility OFFICE ADMINISTRATOR

RIVIERA CENTER MANAGEMENT

May 2016 to June 2018

• Greeted visitors and directed them to the appropriate office, ensuring a professional first impression

• Conducted clerical duties, including filing, answering phone calls, responding to emails, and preparing documents to support office efficiency

• Coordinated project deliverables to ensure timely completion of tasks

• Performed accounting tasks, including invoicing and budget tracking, to support financial accuracy

• Scheduled meetings and travel arrangements for senior members, optimizing executive productivity

• Provided administrative support for operations team, streamlining daily processes DINNING ROOM MANAGER

CHINA GARDEN SEAFOOD RESTAURANT

July 2014 to May 2016

• Organized weekly employee schedules to fulfill restaurant service needs during peak and off-peak periods

• Managed and supervised crew members, ensuring exceptional customer service and prompt resolution of complaints

• Filed regular reports, including daily sales totals, tip totals, and supply shortages, to inform management decisions

• Guaranteed customer satisfaction and built long-term loyalty through attentive service and relationship management Education

BIOLOGY (College)

SEATTLE UNIVERSITY

June 2014

DIPLOMA

GUANZHOU NO.2 HIGH SCHOOL

June 2007

Skills

Cantonese and Mandarin Administrative experience organizational skills Operations Third- party selling platforms Bookkeeping - Bookkeeping experience (6–10 years) Import documentation management Wholesale sales QuickBooks Online Sales reporting Expense analysis B2B Trade show coordination B2C Third-party logistics (3PL) warehouse experience MS office Microsoft Office Retail sales - Retail sales experience (6–10 years) 3PL Export documentation management Inventory management interpersonal Clerical experience Additional Information

SKILLS

• Quickbook Online Proficient

• Advanced in MS office & management software

• Excellent interpersonal skills, Phone manner and office etiquette

• Strong detailed organizational skills

• Great ability to work in a team or independently

• Native speaker of both Mandarin and Cantonese

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