Entry-Level Medical Billing & Bookkeeping

Heidy Morales

New York, NY ***** +1-929-***-**** ***********@*****.***

Professional Summary

I'm currently training in medical billing. bookkeeping, insurance claims, and Quick Books. I'm looking for a paid entry level position or paid apprenticeship with a company willing to train while I continue my education. I'm eager to gain hands on experience since I believe working in the field can help strengthen what I'm learning, build confidence, and grow in this career. I'm dependable organized, motivated, and ready to learn. I'm excited to start working with a company where I can develop my skills, contribute to the team and build a long term career. Willing to relocate to: Lancaster, PA

Work Experience

Front Desk Operations Manager

The Colony Club New York, NY

October 2017 to Present

• Provide front desk support in a busy professional environment

• Greet and assist members and guests with check-in and inquiries

• Answer and route incoming calls efficiently and professionally

• Manage scheduling, reservations, and daily front desk operations

• Perform administrative and clerical support tasks as needed

• Maintain organized records and smooth daily workflow

• Deliver consistent, friendly, and professional customer service Patient Service Representative

Elmora family practice Elizabeth, NJ

April 2016 to August 2017

• Greet and check in patients.

• Schedule appointments and manage a multi-line phone system.

• Verify insurance eligibility and collect patient payments.

• Maintain accurate patient records and perform data entry.

• Process referrals, emails, faxes, and other administrative tasks while ensuring HIPAA compliance. Education

Bookkeeping (Online course)

Coursera/intuit/Quickbooks Remote

July 2026 to Present

Medical billing and coding (Training program)

Aapc Remote

June 2026 to Present

Business Management Certification

Star Career Academy New York, NY

Upper secondary education

Skills

Microsoft Powerpoint Productivity software Guest services Employee relationship building Customer service Professionalism Office experience Safety regulations Customer support Client interaction via phone calls Demonstration Delegation Attention to detail Call center experience Training Management Basic math Microsoft Teams Organizational skills Google Docs POS Operations management Training & development Microsoft Outlook Calendar Google Sheets Phone etiquette Microsoft Excel First aid and CPR Word processing Supervising experience Filing Interpersonal skills Medical terminology In-person customer service Handling customer inquiries Clerical experience Typing Phone communication Microsoft Word Overseeing training Time management First aid Google Workspace Communication skills Schedule management Faxing Windows Driving Written communication Microsoft Office Team development Google Drive Hotel experience Public relations Microsoft Outlook Hospitality management Data collection Front desk Zoom Research & development Computer operation Customer communication Processing cash transactions Interviewing Public speaking Administrative experience Hospitality Multitasking Staff training Scheduling Languages

English

Bilingual

Spanish

Certifications and Licenses

Introduction to Certified medical biller and bookkepper July 2026 to Present

AED Certification

CPR Certification

Driver's License

Additional Information

Authorized to work in the US for any employer

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