Operations & Administrative Leadership

Litisa Hill

Columbus, MS 662-***-**** ************@*****.***

OPERATIONS & ADMINISTRATIVE LEADER

Strategic operations professional with over 10 years of leadership experience across transportation, financial services, healthcare, and business ownership. Proven ability to supervise teams, oversee multi-location operations, improve workflow efficiency, and maintain regulatory compliance. Recognized for structured leadership, performance optimization, and building organized, high-performing teams.

CORE COMPETENCIES

• Operations Management

• Team Supervision & Staff Development

• Workflow Optimization

• Compliance & Regulatory Oversight

• Performance Monitoring & Reporting

• Budget & Financial Oversight

• Administrative Leadership

• Conflict Resolution

• Process Improvement

• Microsoft Office

PROFESSIONAL EXPERIENCE

FedEx – Columbus, MS

Driver Manager 2017 – Present

• Supervise and manage delivery drivers to ensure efficient daily operations.

• Develop and coordinate driver schedules and workload distribution.

• Monitor compliance with safety policies and transportation regulations.

• Analyze operational performance and implement process improvements.

• Resolve service escalations and maintain customer satisfaction.

• Communicate operational strategies with upper management. Check Now – Columbus, MS

District Manager 2015 – 2017

• Oversaw daily operations of multiple store locations.

• Supervised store managers and staff performance.

• Monitored financial performance and loan production metrics.

• Ensured compliance with company and state regulations.

• Implemented operational strategies to improve profitability.

• Managed hiring, training, scheduling, and performance evaluations. Total Glamours Beauty Salon – Columbus, MS

Owner / Operations Manager 2000 – Present

• Manage daily business operations, scheduling, and financial oversight.

• Maintain compliance with state licensing and sanitation regulations.

• Develop customer retention strategies and revenue growth plans.

• Oversee administrative functions and client documentation. Seyah Hospice Care – Columbus, MS

Certified Nursing Assistant 2006 – 2010

• Assisted patients with daily living activities.

• Documented patient conditions and maintained confidentiality.

• Worked collaboratively with healthcare teams.

Contact this candidate