Remote Patient Coordinator and Office Support
Resume:
Aishath Shiuna
*********@*****.***
Dedicated and highly motivated individual, with experience in providing high-level support, demonstrating excellent communication skills and maintaining utmost confidentiality is seeking a position within a diverse and exciting organization.
WORK EXPERIENCE
07/2022 to present
Ivy Rehab
(Patient Coordinator)
- Answer incoming phone calls and emails.
- Download incoming voice mails, sort incoming faxes and process outgoing
Faxes.
- Collect patient registrations, co-payments and outstanding balances.
- Call Insurance companies and verify Insurance Benefits.
- Check in and check out patients and schedule appointments.
- Complete Daily Office billing, submit to CBO
- Assist in preparing authorization forms.
- Scan patient documents in their respective charts.
- Track and update bi weekly and weekly spread sheets
- Assist and complete laundry and cleaning when an Aide is not available
- Attend bi weekly patient coordinator regional meetings and trainings
- Take inventory and place orders for office supplies as needed.
- Cover other clinics remotely as needed.
10/2019-07/2022
TrinityRehab
(Office Administrator)
- Answer incoming phone calls and emails.
- Download incoming voice mails, sort incoming faxes and process outgoing
Faxes.
- Collect patient registrations, co-payments and outstanding balances.
- Call Insurance companies and verify Insurance Benefits.
- Call multiple Insurance Companies and obtain Insurance Benefits and
Authorizations for patient visits.
- Check in and checkout patients and schedule appointments.
- Complete Daily Office billing, submit to CBO and enter in a Excel Tracker.
- Monitor and Record Petty Cash.
- Prepare and Process Medical Records Release, Write invoices and Mail Records.
- Scan patient documents in their respective charts.
- Deposit patient and insurance checks
- Maintain Quality Assurance logs, Cleaning/Bathroom Logs.
- Send in prescription Letter of Medical necessity request to insurance companies
- Record and maintain daily patient Census.
01/2017-02/2019
Drayer Physical Therapy Institute
(Front Office Specialist)
- Answer incoming phone calls and emails.
- Download incoming voice mails, sort incoming faxes and process outgoing
Faxes.
- Collect patient registrations, co-payments and outstanding balances.
- Call Insurance companies and verify Insurance Benefits.
- Call multiple Insurance Companies and obtain Insurance Benefits and
Authorizations for patient visits.
- Check in and checkout patients and schedule appointments.
- Complete Daily Office billing, submit to CBO and enter in a Excel Tracker.
- Monitor and Record Petty Cash.
- Prepare and Process Medical Records Release, Write invoices and Mail Records.
- Scan patient documents in their respective charts.
- Take patient messages and pass to the Therapist.
- Maintain Quality Assurance logs, Cleaning/Bathroom Logs.
- Take and upload Staff Meeting Minutes on to the Company Intranet.
- Record and maintain daily patient Census.
- Assist other clinics remotely as needed.
- Take Inventory and Order Office Supplies.
- Complete laundry and clear garbage for the clinic whenever a tech is not
available.
- Update patient demographics on Raintree/EMR.
02/2015-12/2016
Innovative Health Care Physicians
(Front Desk/Secretary)
- Answer incoming phone calls.
- Download incoming voice mails, sort incoming faxes and process outgoing
Faxes.
- Collect patient registrations, co-payments and outstanding balances.
- Confirm patient appointments.
- Call pharmacies to fill in patient prescriptions.
- Check in and checkout patients and schedule appointments.
- Complete daily front desk billing and submit to Manager.
- Prepare and Process Medical Release Records.
- Scan patient documents in their respective charts.
- Take patient messages and pass to their doctors.
- Check messages from the doctors and complete the tasks accordingly.
- Update patient demographics on CureMD, Care cloud and Digichart.
09/2013-02/2015
Freelance Translator for Transperfect Agency.
Translated documents in English to Dhivehi Language
02/2011-09/2013
International Multiple Sclerosis Management Practice of NY
(Medical Administrative Assistant)
- Answered heavy volume of incoming phone calls
- Downloaded incoming voice mails and sort incoming faxes.
- Called numerous insurance companies to obtain benefits and precertification
for procedures and MRIs
- Checked out patients, scheduled multiple appointments, and collected
Payments.
- Contacted patients and collected overdue balances.
- Checked daily billing for the front desk and submit to the manager.
- Stayed late and completed the tasks solely on the assigned late days.
- Managed all the outgoing faxes, dispatch outgoing mail
- Filed and maintained patient documents in their respective charts.
- Updated patient demographics using Medics Elite System.
- Prepared phone consult charts of patients for the senior doctor.
- Cleaned, arranged VIP Infusion Suite and took inventory and ordered supplies.
- Reported to early meetings with the senior doctor to discuss patient queries and
Messages and followed up on the pending cases.
- Attended clinical meetings to discuss the Doctor’s schedules for the day.
- Prepared medical records to be sent to patients and offices.
- Prepared new volumes for old charts and new charts for new patients.
- Worked on selective Saturdays and completed all the tasks solely.
- Assisted and actively participated in yearly events (MS Symposium and
Auction/Gala)
03/2008-12/2010
Permanent Mission of Maldives to the United Nations in New York, concurrently accredited to the Embassy in Washington D.C and
Consulate in Canada
(Attaché/Protocol Officer and Ambassador Assistant)
- Assistant to the Permanent Representative of Maldives to the UN
- Prepared daily Program for the Ambassador.
- Scheduled meetings for Ambassador including special UN events, travel
Arrangements and handling Ambassador Itineraries
- Monitored and compiled daily incoming registry which includes
Communications by fax and emails.
- Protocol Arrangements for Visiting Delegations and registration for Mission
Staff which includes obtaining UN badges and Passes.
Formulated monthly payroll for employees, process payments, and maintain monthly Expense Reports.
Prepared and send the Expense Reports of the Mission to the capital Male’, Republic of Maldives.
Write Mission letters/Memos/Reports in Dhivehi as well as English.
Maintain filing system.
Write and compile Annual Report of the Mission
Attend committees, plenary sessions for the UN General Assembly.
Prepared and compiled the Annual UN General Assembly Report for the mission.
Coordinated special projects and events exercising ability to improvise and meet demanding deadlines.
09/2003-03/2008
Ministry of Foreign Affairs of the Republic of Maldives
Administrative Department (HR Desk Officer, 06/2006/2008)
- Worked under the guidance of the Director of the Human Resource Division
- Interview and recruit potential employment candidates.
- Organized training sessions for new employees and reviewed HR polices and
procedures
- Implemented and compiled tracking methods for employee overtime in order to
assist the budget department
- Initiated and developed office manual and Job Descriptions for potential
candidates
- Composed and compiled the Annual Report of the Ministry
Ministry of Foreign Affairs of the Republic of Maldives
Foreign Relations Department (Desk Officer, 05/2005-06/2006)
- Provided administrative/secretarial support for the foreign relations department,
such as answering telephones, assisting visitors and resolving a wide range of
administrative problems and inquiries at the Americas and Oceania Desk
Created, Entered and maintained various documents/records for bookkeeping purposes
Arranged and Organized meetings for visiting Foreign Dignitaries
Ministry of Foreign Affairs of the Republic of Maldives
Finance Department (Asst. Desk Officer, 03/2005-05/2005)
Maintained Employee Attendance, Payroll and Registry
Handled all communications between departments in the resolution of day-to-day administrative and operational problems
Ministry of Foreign Affairs of the Republic of Maldives
Foreign Relations Department (Asst. Desk Officer, 08/2004-03/2005)
Covered the Middle East Region with regards to all Foreign Relations work.
Arranged and Organized meetings for visiting foreign dignitaries
Participated in large events such as the Maldives National and Independence Day festivities, receiving and escorting visiting dignitaries
Handled special projects as advised by senior officials
Ministry of Foreign Affairs of the Republic of Maldives
Protocol Department (Desk Officer-Trainee, 09/2003-08/2004)
Received and Escorted Foreign Dignitaries traveling to Maldives from the airport and/or high level government officials attending different meetings and/or conferences, to their respective hotels or resorts.
Received and Issued registration and identification cards for Foreign Nationals working or traveling to the Maldives
Compiled and created the yearly diplomatic Corp booklet consisting of the contact details of Missions/Embassies/Consulates in Maldives and Abroad.
EDUCATION
2013
Completed Online Diploma Course on International Environmental Law
United Nations Institute for Training and Research (UNITAR)
2000
Completed Advance Level, General Certificate of Education (GCE A’ Level UK) in Mathematics, Advanced English Language, History, Geography, Economics, Islam and Dhivehi (native Language)
Centre for Higher Secondary Education, Republic of Maldives
1998
Completed Ordinary Level, General Certificate of Education (GCE O’ Level UK) in Mathematics, English Language, History, Geography, Fisheries Science, Islam and Dhivehi (native Language)
Aminiya School, Republic of Maldives
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