Customer Service Representative & Store Management

**/**** - **/**** **** Health Aid

Empress Care- Spindletop, Beaumont, TX

Maintain detailed records of patient care, condition, progress, or issues, and communicate observations to the supervisor or case manager. Assist patients with mobility, including getting in and out of beds, baths, wheelchairs, or vehicles, and aid with dressing and grooming.

Provide personal care for patients, including changing bed linens, washing and ironing laundry, and cleaning.

Engage with patients through entertainment, conversation, or reading aloud to promote mental health and alertness.

06/2021 - 10/2024 Assistant Manager

7 Eleven, Houston, TX

Constructed store layouts using planograms

Managed inventory orders for groceries and various items Maintained the cleanliness of the store

Developed employee schedules

02/2020 - 07/2023 Store manager

7 eleven, HoustonSto, TX

Plan, direct, and coordinate the distribution and delivery of products or services to customers.

Organize sales distribution by setting sales territories, quotas, and goals, and establish training programs for sales representatives. Analyze sales statistics collected by staff to assess sales potential and inventory needs, and monitor customer preferences.

02/2021 - 07/2022 Inventory Associate

Macys, Houston, TX

Verify and maintain records of inventory for incoming and outgoing shipments. Duties include verifying and documenting incoming merchandise or materials. Arrange for the transportation of products.

May prepare items for shipment.

09/2019 - 03/2020 Cashier

Whataburger, Houston, TX

Opened and closed the restaurant

LETAECIAH ARTMORE

3965 BRANDON ST, Beaumont, TX 77705

Phone: 281-***-****

Email: *****************@*****.***

Objective

I am pursuing a Customer Service Representative role, bringing 2 years of relevant experience, exceptional customer service skills, and a strong background in sales management, cashiering, and inventory control.

Ability Summary

Accomplished professional with diverse experience across customer service, sales, inventory management, and healthcare roles. Proven track record in effective team leadership, transaction accuracy, customer engagement, and operational efficiency. High School Equivalency Diploma from North Harris College.

Employment History

Welcomed and greeted customers

Assisted customers in locating and ordering merchandise Counted cash drawers

Stocked merchandise

Accurately processed cash, check, and credit transactions Managed returns and exchanges

04/2018 - 09/2018 Cashier

Potbelly Sandwich Shop, Houston, TX

Provided fast and efficient service while ensuring excellent customer satisfaction. 01/2014 - 08/2016 Customer Service Representative

Convergys Call Center, Olathe, KS

Customer Support: Inbound/outbound calls and, or chats regarding product/service issues.

Troubleshooting & Resolution: Identifying and solving customer issues. Documentation: Recording interactions in CRM systems. Sales/Upselling: Offering additional products or services to customers. Compliance: Adhering to company policies and Service Level Agreements

04/2009 - 11/2012 Inventory Associate

Walmart, Houston, TX

Maintain and track inventory of backroom and pick items. North Harris

High School Equivalency Diploma

North harris college, Houston, TX

None Specified

None Specified

None Specified

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

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