Administrative Data Entry and Customer Service

ERICA COLLIER

Houston, Tx ***** 832-***-**** *.*********@*****.***

SKILLS

• Front Desk Operations & Customer Service

• Appointment Scheduling & Office Administration

• Team Collaboration & Effective Communication

• Team Leadership & Staff Coordination

• Ability to Thrive in Fast-Paced, High-Pressure Environments

• Quick Learner with Strong Adaptability

• Proficient in Microsoft Excel, Data Entry, and General Computer Applications

• Document Organization, Filing, and Shipping Coordination

• Strong Organizational, Time Management, and Multitasking Skills

• Attention to Detail and Accuracy in Administrative Tasks EXPERIENCE

REYNOLDS AND REYNOLDS, COLLEGE STATION, TX – TITLE CLERK AUGUST 2025 - PRESENT

• Contacted DMV offices to obtain status updates and ensure timely processing of client requests.

• Maintained accurate and organized client files to support compliance and efficient document retrieval.

• Used Microsoft Excel to track mailed documents and vehicle titles, ensuring accurate recordkeeping.

• Prepared and managed FedEx shipping labels to ensure timely and accurate delivery of documents.

• Proactively tracked and completed follow-ups to keep cases moving forward and meet deadlines.

• Scanned and uploaded documents into the company system to support auditing and recordkeeping processes.

• Collaborated with team members to assist with workloads and ensure daily tasks were completed efficiently.

• Maintained a clean, organized, and professional workspace to promote productivity and operational efficiency.

H-E-B, COLLEGE STATION, TX – CURBIE, PERSONAL SHOPPER, CROSS FUNCTIONAL, BAKERY

JUNE 2022- DECEMBER 2025

• Fulfilled online customer orders accurately and efficiently.

• Assisted with bakery operations, stocking, and customer service.

• Worked cross-functionally to support multiple departments.

• Operated forklifts and maintained organization in a fast-paced environment.

• Trained new employees and provided team leadership.

• Verified incoming truck shipments by checking in deliveries and confirming all pallets were received accurately against shipping documentation. CAVENDERS BOOT CITY, HOUSTON, TX –CASHIER, STOCKER JANUARY 2022- JUNE-2022

• Delivered friendly, professional customer service while assisting customers with purchases, returns, and general inquiries.

• Processed cash, credit, debit, and gift card transactions accurately in a fast-paced retail environment.

• Assisted customers in locating merchandise and provided product recommendations to enhance the shopping experience.

• Restocked front-end merchandise and maintained clean, organized checkout areas.

• Collaborated with team members to ensure efficient store operations and exceptional customer service.

• Assisted with inventory counts, price changes, and merchandising as needed.

• Demonstrated strong attention to detail while handling high transaction volumes with accuracy and efficiency.

TEXAS AQUATIC ENTERPRISES, HOUSTON, TX – LIFEGUARD MANAGER MAY- JULY 2019,2020, 2022

• Supervised lifeguards and maintained adherence to safety protocols.

• Assisted guests and provided excellent customer service.

• Cleaned and maintained pools, restrooms, and facility areas.

• Supported daily pool operations and ensured a safe environment. OTHER JOBS IN HOUSTON TEXAS

- FREEBIRDS TEAM MEMBER

- STUDIO MOVIE GRILL, TICKET SALES AND HOSTEST

EDUCATION

BLINN COMMUNITY COLLEGE, BRYAN, TX – Associates degree SPRING WOODS HIGH SCHOOL, HOUSTON, TX - High School Diploma AUGUST 2018 – MAY 2022

REFERENCES

Lesly Alcala

TOYOTA Team manager, Reynolds and Reynolds - *******@********.*** JENNIFER, R

Admin Supervisor, H-E-B – ******@***.***

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