Executive Administrative Manager Candidate

AMANDA FREISLICH

OPERATIONS FINANCE ADMINISTRATION MANAGEMENT

South Africa• +1-401-***-****• *****************@*****.***

PROFESSIONAL SUMMARY

Operations and finance manager with 20+ years of progressive experience across retail, energy, and business services. Combines full-cycle accounts receivable and accounts payable expertise with hands-on management of frontline teams, budgets, and store operations. Currently accountable for a monthly sales budget of ZAR 24 million (approx. USD 1.3 million), daily cash controls, and the full HR and employee-relations function for a national retailer. Recognized for driving down outstanding receivables, mentoring staff to exceed targets, and building procedures that keep multi-site operations compliant and profitable.

CORE COMPETENCIES

Finance & Accounting: Accounts Receivable • Accounts Payable • Collections Strategy • Account Reconciliation • Invoicing • General Ledger Postings • Bad Debt & Write-Off Journals • Credit Limit Management • Petty Cash Control • Budgeting & Forecasting

Operations & Retail: P&L and Sales Budget Ownership • Inventory & Stock Control • Shrinkage Prevention • Point-of-Sale (POS) Compliance • Cash-in-Transit Controls • Merchandising & Promotions • Health & Safety Compliance • Food Handling Standards

Leadership & HR: Team Supervision (Up to 40 Staff) • Performance Management & Appraisals • Disciplinary Hearings & Employee Relations • Training & Mentoring • Scheduling & Workforce Planning • Conflict Resolution • Customer Escalation Management

Systems & Software: QuickBooks • Salesforce • Sage Pastel • Crystal Reports • SAP Omni • Mist • Pump It • Microsoft Office (Excel, Word, Outlook, PowerPoint) • Google Workspace

PROFESSIONAL EXPERIENCE

Assistant Store Manager

Woolworths South Africa [City], South Africa October 2024 – Present

•Manage store operations against a monthly sales budget of ZAR 24 million (approx. USD 1.3 million), tracking performance through daily, weekly, and monthly reporting cycles.

•Own the full cash-control function: till discrepancy investigations (shorts and overs), daily POS discrepancy reporting, petty cash authorization, and cash-in-transit collection documentation.

•Deliver budgeting and financial forecasting inputs used by senior management to set weekly and monthly targets.

•Lead the HR and employee-relations function on site, including staffing, coaching, warnings, investigations, and disciplinary processes.

•Enforce company policy, health and safety legislation, and hot-food handling and shelf-life standards across all departments.

Store Supervisor

Pick n Pay Family Store [City], South Africa October 2023 – November 2023

•Supervised and appraised frontline staff, running motivation and coaching programs tied to daily sales targets.

•Ensured compliance with health and safety legislation and conducted staff hearings alongside management.

Accounts Payable Clerk

Zululand Petroleum [City], South Africa 2023 – 2024

•Processed the full accounts payable cycle: recorded transactions, prepared payments, and loaded and released payments through online banking.

•Reconciled supplier statements and allocated payments in line with remittance advice, resolving variances before month-end close.

•Managed payment runs across multiple sites and supplier accounts, protecting the company’s credit standing with key vendors.

Accounts Receivable Specialist (Contract)

AIG Sales [City], South Africa February 2023 – May 2023

•Defined and executed the debtors collection strategy for each company within the group during a three-month contract engagement.

•Controlled credit limits, account holds, settlements, and account closures, escalating delinquent accounts to legal status per policy.

•Posted daily cash receipts to the general ledger and processed bad debt journals and refunds.

•Reconciled and signed off accounts, issued demand letters, managed credit bureau (ITC) listings, and drove account recoveries.

Head of Department – Credit & Collections

DDC Debt [City], South Africa 2019 – 2023

•Led the debtors department across all group companies, setting collection strategy, individual staff targets, and departmental KPIs.

•Sustained average monthly collections of ZAR 650,000 (approx. USD 35,000) for six consecutive months, exceeding target.

•Managed, coached, and appraised the collections team, mentoring staff to consistently improve against goals and targets.

•Controlled credit limits, on-hold and off-hold account decisions, settlements, and contract terms with the credit function.

•Oversaw processing of bad debt journals and refunds, account reconciliation and sign-off, ITC listings and approvals, and account recoveries.

Office Administrator / Receptionist

Just Another Problem Solver [City], South Africa 2012 – 2019

•Ran front-office operations: greeting and directing visitors, screening and routing inbound calls, and providing accurate information by phone and email.

•Managed executive calendars, scheduled meetings, and arranged travel and accommodation.

Office Manager

Safrelec Green Energy [City], South Africa 2008 – 2011

•Managed office administration end to end while serving as personal assistant to the Managing Director.

•Processed invoices and managed office budgets, supporting the finance function with up-to-date financial documentation.

•Supported HR operations: maintained personnel records, scheduled interviews, and coordinated onboarding.

•Implemented and maintained office administrative systems, procedures, and health and safety policies.

Store Manager

Checkers Hyper [City], South Africa 2001 – 2008

•Trained, supervised, and appraised store staff across multiple departments in a high-volume hypermarket environment.

•Managed departmental budgets and led shrinkage-prevention initiatives protecting gross margin.

•Oversaw pricing and stock control, and maximized profitability by driving staff performance against sales targets.

EDUCATION & CERTIFICATIONS

National Certificate, Wholesale & Retail Management and Service Technology (NQF Level 4)

South Africa — equivalent to a U.S. post-secondary certificate in retail operations management

National Senior Certificate (High School Diploma)

Gelofte High School, South Africa

Corporate Management Training Program — completed with above-average results.

ADDITIONAL INFORMATION

Languages: English (fluent, spoken and written) • Afrikaans (fluent, spoken and written)

Work Authorization: [Specify current U.S. work authorization status] • References available upon request

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