Experienced Pharmacy Operations & Technician Leader

Dawn Mogavero

****************@*****.*** 585-***-****

Professional Summary

Reliable and experienced pharmacy professional with over 20 years in retail and pharmacy operations. Strong background in customer service, medication handling, team leadership, and pharmacy workflow management. New York State Certified Pharmacy Technician with proven ability to manage high-volume environments.

Certifications

• New York State Certified Pharmacy Technician

• National Pharmacy Technician Certification

Professional Experience

Pharmacy Operations Manager – Walgreens Pharmacy

• Manage daily operations, staff scheduling, hiring, and compliance

• Maintain inventory, ordering medications and supplies

• Train staff and oversee performance and workflow

Senior Certified Pharmacy Technician – Walgreens Pharmacy

• Process prescriptions, data entry, and medication preparation

• Communicate with patients, providers, and insurance

• Manage inventory, recalls, and customer service

Shift Manager / Pharmacy Technician – Rite Aid

• Promoted from cashier to leadership role

• Handled store operations, training, and pharmacy support

Education

Letchworth Central High School – Diploma (2003)

Genesee Community College – General Studies (1 year)

Key Skills

• Pharmacy Operations Management

• Inventory & Medication Management

• Staff Training & Scheduling

• Customer Service & Patient Care

• Regulatory Compliance

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