Loan Processing & Customer Support Specialist

**** * ****** ***** *** ***, Chicago, Ashley IL • (813) 334-Imeh 8102 773-***-**** • *.*******@*****.*** Education

HILLSBOROUGH COMMUNITY COLLEGE

SOME COLLEGE

Was working toward an associates in

Business.

TAMPA, FL

2012-2016

TAMPA BAY CHRISTIAN ACADEMY

graduated Salutatorian with a 4.0+ GPA, was inducted in the National Honors Society for History, Science, and English, and was enrolled in Honors classes throughout entire high school tenure.

TAMPA, FL

2012

Experience

LOAN PROCESSING SPECIALIST / SUPPORT

NEWITY

● Evaluate loan applications and assess credit history.

● Collect and analyze applicant financial information, such as income, debt payments, and other open loans.

● Manage loan documentation, including status reports, background checks, and loan status reports.

● Strong attention to detail and accurate risk assessments for the Underwriting process. CHICAGO, IL

Feb 2025 - Present

STORE ASSOCIATE / CASHIER

X Market aka PLANT X

● Cleaned and stocked shelves while neatly organizing store products.

● Handling transactions with both physical cash and digital currency.

● Greeted customers and provided services to improve store experience.

● Made product recommendations and answering questions or inquiries.

● Answer phone calls and take messages.

● Reported to my manager for stock changes, other questions, or customer concerns. CHICAGO, IL

Sept 2023 - Mar 2024

SMALL BUSINESS OWNER/ MARKETING

● Creating and managing handmade products for purchase.

● Travel across the country to showcase products at different events.

● Experience with in person and virtual marketing through social media.

● Building and enriching customer relationships and their shopping experience.

● Excellent communication with manufacturers both in the United States and overseas.

● Stays up to date with trends on social media platforms such as: Bluesky, Instagram, X (Formerly Twitter), Facebook, and more.

Jan 2017 - Present

Additional

Language Skills: English

Technical Skills: Microsoft Office, Excel, Powerpoint, HubSpot, Middesk, CLEAR, Paypal, Square Other Skills: Excellent Team work, Organized, Communicative, Adaptable, Excellent Customer Service, Fast Learner, Effective Time Management

Professional Summary: As an aspiring business owner always striving for growth, learning and adapting are main priorities in any work environment. I always look out for opportunities to nurture and improve my skill set, while also eagerly learning new skills to further my career for future endeavors. Keeping open communication with clients while also building relationships for future collaborations always brings positive or inspiring energy to my work and help me keep up to date.

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