Data Entry Specialist & Records Support

MERCYLORINE NYIWASU KIAMBO

Data Entry Specialist Administrative & Records Support Professional

+254-***-***-*** *************@*****.*** Nairobi, Kenya linkedin.com/in/mercylorine-kiambo Available to work flexible hours across any time zone PROFESSIONAL SUMMARY

Detail-oriented data entry and administrative professional with 3+ years' experience entering, verifying, and maintaining high- volume records with a consistent 100% accuracy track record. Skilled in reviewing documents for completeness, correcting and updating existing records, organizing digital and physical files, and running routine data quality checks to catch and resolve errors before they escalate. Proficient in Microsoft Excel and Word, with hands-on experience in CRM and database systems

(Salesforce, JIRA, DMIS) and generating reports on request for management and cross-functional teams. Comfortable handling confidential information with discretion, collaborating across departments, and consistently meeting daily and weekly productivity targets in structured, deadline-driven environments. CORE COMPETENCIES

Data Entry & Accuracy: High-volume data entry · 100% accuracy track record · Document review & verification · Record correction & updates · Data quality checks

Organization: Digital & physical file management · Records maintenance · Structured filing systems · SOP adherence

MS Office: Excel (formulas, data validation, pivot tables) · Word · Outlook · Teams Systems & Databases: Salesforce CRM · JIRA · DMIS Dashboards · SAGE ERP · HubSpot · Zendesk Reporting: Report generation & retrieval on request · Power BI dashboards · KPI & quality tracking Professional Skills: Confidentiality & discretion · Cross-department collaboration · Attention to detail · Meeting daily/weekly productivity goals · Communication & teamwork PROFESSIONAL EXPERIENCE

Customer Success & Project Management Officer June 2025 – Present Equity Group Holdings — Nairobi, Kenya

• Enter, verify, and maintain client and policy records across 15+ portfolios in Salesforce CRM, achieving 100% accuracy against regulatory documentation standards.

• Review documents submitted by cross-functional teams (Actuarial, Compliance, IT) for completeness, catching and correcting errors before they reach final processing — resolving discrepancies 30% faster than baseline.

• Perform routine data quality checks and generate weekly accuracy and account-health reports, retrieving specific records on request from senior stakeholders.

• Update and correct existing records as new information arrives, keeping onboarding and scheduling data for 3 product lines accurate and audit-ready.

• Handle confidential client and policy information with professionalism and discretion, coordinating daily with other departments via Microsoft Teams and Outlook to keep shared records up to date. Warehouse & Sales Administrator July 2024 – June 2025 Habo Group of Companies — Nairobi, Kenya

• Performed high-volume, accurate data entry for orders, billing, and delivery records across 30+ active accounts using Salesforce CRM and SAGE ERP, meeting daily and weekly productivity targets.

• Maintained 100% invoicing accuracy through careful cross-checking and correction of records during monthly close cycles.

• Organized and maintained digital client documentation per SOPs, keeping files structured and audit-ready and reducing client setup time by 20%.

• Identified data discrepancies in order and billing records, escalating and resolving per defined procedures while sustaining 95%+ on-time processing.

Monitoring & Evaluation Assistant September 2022 – August 2023 Equity Bank Ltd — Homa Bay, Kenya

• Entered and tracked program data for 10+ community stakeholder groups using DMIS dashboards, maintaining data integrity for donor reporting.

• Maintained participant databases with 100% data integrity through consistent verification and correction of records.

• Generated KPI reports from entered data on request, supporting management decision-making, while working to clearly defined procedures under close supervision.

EDUCATION

BSc. Environmental Health — Pwani University, Kilifi, Kenya Second Class Honours, Upper Division GPA: 3.7 Graduated 2022 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Certified Associate in Project Management (CAPM®) — PMI

• Professional Scrum Master I (PSM I®) — Scrum.org

• Customer Service Excellence Certification (2024)

• Monitoring & Evaluation Professional Training (2023)

• Pursuing: PMP® — PMI (2025/2026 target) Power BI Data Analyst Associate — Microsoft (in progress) TOOLS & TECHNOLOGIES

Data & Reporting: Microsoft Excel (Intermediate) · Power BI · DMIS · SAGE ERP · Google Analytics Collaboration: Microsoft Teams · Microsoft Outlook · Microsoft Word · Slack · Zoom · Google Workspace · Confluence CRM & Systems: Salesforce · PlanHat · HubSpot · Zendesk · JIRA · Tableau LANGUAGES

English (Fluent — Professional & Academic) Swahili (Fluent — Native) REFERENCES

Barrack Odhiambo — Financial Education Trainer, Equity Bank — ***************@**********.**.** Verah Aluoch Hosea — Data Analyst, Equity Bank — *****.*****@**********.**.**

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