Customer Service Specialist - Food Industry
Resume:
Alicia Lewis
Forney, TX *****
**************@*****.***
Professional Summary
Dedicated customer service professional with over 6 years of experience in the food industry, specializing in fast-paced environments and team collaboration. Skilled in POS systems, cash handling, and communication platforms. Currently pursuing an Associate’s degree in Business Administration. Seeking a remote customer service role to leverage strong organizational and interpersonal skills while delivering exceptional support to clients.
Authorized to work in the US for any employer
Work Experience
Team Member
Golden Chick-Dallas, TX
August 2024 to June 2025
* Efficiently took customer orders and accurately entered them into the POS system
* Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
* Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
* Collaborated with team members to meet customer needs in a fast-paced environment
* Maintained inventory levels by restocking supplies as needed throughout shifts
* Assisted in training new employees on company policies, procedures, and customer service standards Team Member
Salad and go-Mesquite, TX
September 2022 to March 2024
* Assisted in training new team members on company policies, procedures, and best practices
* Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
* Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
* Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
Team Member
Raising Cane's-Dallas, TX
September 2021 to December 2022
* Maintained open lines of communication with team members to foster a positive work environment
* Assisted in training new team members on company policies, procedures, and best practices
* Provided fast and friendly service to customers, ensuring a positive dining experience
* Efficiently took customer orders and accurately entered them into the POS system
* Prepared food items according to established recipes and portion sizes
* Managed cash transactions with accuracy and integrity, handling large volumes of cash daily Sandwich Artist
Subway-Dallas, TX
January 2019 to June 2021
* Prepared and assembled sandwiches, wraps, and salads according to customer specifications
* Maintained a clean and organized work area, following food safety guidelines at all times
* Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
* Operated cash register accurately for order processing and handled cash transactions efficiently
* Managed inventory levels of ingredients and supplies to ensure availability during peak hours Team Member
Whataburger-Mesquite, TX
May 2019 to October 2019
* Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
* Maintained a clean working environment by regularly cleaning surfaces, equipment, utensils, and floors according to established protocols
Education
Business Administration (Associate's degree)
MTI College-Sacramento, CA
January 2026 to Present
High school diploma
W W Samuell High School
August 2016 to May 2020
Skills
• Baking
• Cleaning Experience
• Heavy lifting
• Cashiering
• Leadership
• Organizational skills
• Communication skills
• Kitchen Experience
• Nutrition
• English
• Shipping & receiving
• Food safety
• Food industry
• Math
• Retail math
• Merchandising
• Casual dining experience
• Writing skills
• Food service
• Communication platforms
• Retail Sales
• Customer service
• Grocery store
• Food preparation
• Customer support
• Typing
• Kitchen Management Experience
• Knife skills
• Pastry experience
• Cash register
• Childcare
• Cash Handling
• Stocking
• Computer skills
• Hospitality
• Food Handling
• Cooking
• POS
• Meal preparation
• Sales
• Phlebotomy
• Culinary Experience
• Experience with children
• Mobile devices
• Teamwork
• Load & unload
• Ethernet
• POS Systems (Less than 1 year)
Certifications and Licenses
ServSafe
Food Handler Certification
Food Safety Certification
Contact this candidate