Float Medical Assistant (Medical Office Support)

Tiffany Golden

Ocala, FL ***** +1-352-***-**** ***********@******.***

Professional Summary

Results-driven Medical Assistant known for patient advocacy, efficiency, and collaboration. Thrives in high-volume, fast- paced healthcare settings and brings a proactive, career-focused approach to supporting providers and enhancing the patient experience.

Willing to relocate: Anywhere

Work Experience

Float Medical Assistant

Aegis Medical Group Ocala, FL

March 2024 to Present

Recognized for reliability, flexibility, and clinical competence; frequently assigned to high-need clinics and complex patient panels.

• Serve as a trusted Float Medical Assistant supporting primary care providers across multiple clinic locations, adapting quickly to varying workflows and patient populations.

• Work closely with a designated primary care physician, executing direct provider orders and providing comprehensive clinical and administrative support.

• Room patients, obtain and document vital signs, update medical histories, and prepare patients for examinations and procedures.

• Perform clinical procedures including phlebotomy, wound care, intramuscular injections, and specimen handling in accordance with clinical protocols.

• Triage patient concerns and manage high-volume inbound phone calls, ensuring timely follow-up, accurate documentation, and patient advocacy.

• Cover overnight call for assigned physician, addressing urgent patient needs and escalating care appropriately.

• Obtain and manage prior authorizations for medications, imaging, and procedures to ensure continuity of care.

• Coordinate and process referrals to specialists, maintaining communication with patients, providers, and external offices.

• Support quality improvement initiatives by completing HEDIS measures and closing insurance care gaps for Medicare replacement plans.

• Assist with training and onboarding of new Medical Assistants, providing mentorship and hands-on instruction.

• Support company Medical Assistant training program by assisting with teaching, skills demonstration, and clinical education.

• Maintain compliance with safety, infection control, and documentation standards in a fast-paced primary care environment.

• Collaborate effectively with providers, nurses, care coordinators, and administrative staff to deliver high-quality, patient-centered care.

Certified Medical Assistant

Citrus Cardiology Consultants, PA Ocala, FL

May 2018 to March 2024

Advanced Cardiac Medical Assistant / Cardiology Scribe

• Provided advanced clinical and scribing support to cardiology physicians, conducting comprehensive patient interviews, medication reconciliation, and real-time documentation.

• Educated patients on cardiac conditions, medications, procedures, and follow-up care to reinforce treatment plans and improve adherence.

• Reviewed, summarized, and flagged abnormal diagnostic results (EKGs, labs, imaging, cardiac testing) to prepare physicians for efficient patient encounters.

• Performed and interpreted EKGs, identifying abnormal rhythms and escalating urgent findings per cardiology protocols.

• Interrogated and documented cardiac implantable devices (pacemakers, ICDs, loop recorders) in collaboration with providers.

• Assisted with pre- and post–cardiac catheterization care, including patient preparation, monitoring, and post-procedure education.

• Triaged high-acuity cardiac-related patient calls, assessing symptoms, prioritizing urgency, and coordinating timely provider interventions.

• Maintained accurate, compliant EMR documentation while collaborating closely with cardiologists, cath lab teams, and nursing staff.

Certified Medical Assistant/Office Manager

The Vein Company, LLC Knoxville, TN

February 2017 to May 2018

Advanced Medical Assistant / Vein Clinic & Office Manager

• Provided advanced clinical and scribing support to vein specialists, conducting comprehensive patient interviews, medication reconciliation, and real-time EMR documentation.

• Educated patients on venous conditions, treatment options, procedures, and post-procedure care, including compression therapy and wound management.

• Prepared patients for and assisted with in-office vein procedures, ensuring consent, procedural readiness, monitoring, and post-procedure follow-up.

• Reviewed and summarized diagnostic results, including venous ultrasounds, to support efficient provider decision- making.

• Triaged patient calls related to venous symptoms and post-procedure concerns, prioritizing urgency and coordinating timely provider responses.

• Oversaw daily clinic operations, including scheduling, workflow coordination, room utilization, and supply management to maintain efficient patient flow.

• Supported administrative and revenue-cycle functions such as prior authorizations, procedure scheduling, insurance verification, and referral coordination.

• Served as a liaison between providers, staff, and leadership; assisted with onboarding, training, and performance support for clinical and front-office staff.

Certified Medical Assistant/Scribe

Cardiovascular Institute of Central Florida Ocala, FL May 2010 to January 2017

Advanced Cardiac Medical Assistant / Cardiology Scribe

• Function as an advanced Cardiology Medical Assistant providing high-level clinical and documentation support to cardiac physicians in a fast-paced specialty practice.

• Conduct comprehensive patient interviews, independently gather histories, reconcile medications, and document encounters to streamline physician workflow and clinical decision-making.

• Provide in-depth patient education on cardiac conditions, medications, procedures, and post-care instructions, reinforcing provider treatment plans and improving adherence.

• Review, analyze, and summarize diagnostic results including EKGs, labs, imaging, and cardiac testing prior to physician encounters.

• Prepare physicians for visits by identifying clinical priorities, anticipated patient questions, and abnormal findings requiring immediate attention.

• Perform and interpret electrocardiograms (EKGs), recognizing abnormal rhythms and escalating urgent findings per cardiology protocols.

• Interrogate and document data from cardiac implantable electronic devices (pacemakers, ICDs, loop recorders), assisting providers with device management and follow-up care.

• Assist with pre- and post–cardiac catheterization patient care, including patient preparation, monitoring, education, and coordination with cath lab teams.

• Triage high-acuity cardiac-related patient calls, assessing symptoms, prioritizing urgency, and coordinating timely interventions with providers.

• Communicate test results, care plans, and follow-up instructions to patients with clarity and sensitivity.

• Maintain accurate, timely, and compliant documentation in the electronic medical record while adhering to cardiology and regulatory standards.

• Collaborate closely with cardiologists, nursing staff, cath lab teams, and care coordinators to ensure continuity of specialized cardiac care.

Certified Medical Assistant (CMA)

Express Care of Belleview Ocala, FL

June 2006 to April 2010

Medical Assistant Clinical Lead (Urgent Care)

• Delivered comprehensive clinical and administrative support in a high-volume, fast-paced urgent care environment, managing diverse patient acuity levels.

• Roomed patients, obtained and documented vital signs, histories, and chief complaints, and prepared patients for provider evaluation and procedures.

• Performed clinical tasks including phlebotomy, injections, wound care, splinting, specimen collection, EKGs, and point- of-care testing.

• Assisted providers with minor procedures and treatments while maintaining strict infection control and safety protocols.

• Managed front-office responsibilities including patient check-in/check-out, insurance verification, registration, scheduling, and EMR documentation.

• Triaged patient concerns and phone calls, prioritizing care based on urgency and clinical presentation.

• Promoted to Clinical Lead within one year in recognition of clinical competence, reliability, and leadership skills.

• Led shift operations as Clinical Lead, coordinating patient flow, supporting staff, mentoring new hires, and serving as the primary resource for clinical and workflow issues. Education

Medical Assisting (Certified)

Pearson Education Center Ocala, FL

May 2006 to September 2006

Certified Medical Assistant (CMA) Program – Summary of Training Completed comprehensive Medical Assistant training covering clinical, administrative, and professional competencies. Education included patient intake and vital signs, medical terminology, anatomy and physiology, infection control, and patient safety. Trained in clinical procedures such as phlebotomy, injections, EKGs, specimen collection, wound care, and point-of-care testing. Gained experience in patient triage, medication administration principles, and assisting with examinations and minor procedures. Administrative coursework included electronic medical records (EMR), medical documentation, scheduling, insurance verification, billing and coding basics, and HIPAA compliance. Emphasized patient communication, professionalism, teamwork, and ethical standards in fast-paced healthcare environments. Skills

Office building experience Phone triage Blood sample handling Initiative Productivity software Administrative experience within retail industry Health information management Organizational skills Document management Order entry Patient observation Call logging Time management Records management Patient service Event planning Insurance verification Operations Attention to detail QuickBooks Online Appointment scheduling Phlebotomy Patient assessment Computer literacy Data cleaning Medical scheduling Data entry Care plans Team development Discharge planning DME Medical billing ADP Medical assisting Computer skills Assisting with diagnostic tests and procedures Microsoft Excel Working with adult populations Medical coding Primary care Medical office experience Intake Front desk Patient interaction Injectable medication administration Microsoft Office Medical documentation Data sorting Filing Clinical research Clinical documentation Word processing Team management Logistics Anatomy knowledge Leadership Calendar management Plastic surgery Health insurance management Clerical experience Documentation review Medical administrative support HIPAA Blood sampling Google Docs Vital signs Administrative experience Experience administering injections Customer service Collecting samples for laboratory testing Staff scheduling Computer operation Scalability Report preparation Multitasking Sales Clinic experience Typing Managing patient records Data management Triage Epic EMR systems Assistance experience within technology industry QuickBooks Med spa experience Technical Proficiency Medication administration Patient monitoring Athenahealth Paralegal experience Botulinum toxin treatment Customer retention Basic life support Aesthetic treatments Construction administrative experience Google Workspace Metrics Reporting Blood pressure monitors Medical records Outpatient Electronic health records (EHR) management Medical terminology CMM data analysis Data analysis skills ICD-10 Patient care Administrative experience within technology industry ICD coding Office experience Office management Integrity Bonus program management CPR HR compliance Languages

English

Certifications and Licenses

Certified Medical Assistant

September 2006 to Present

NRCMA

BLS Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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