Dedicated Caregiver and Customer Service Expert
Resume:
Mercedes Cooper
CAREGIVER
Ludowici, GA *****
*****************@*****.***
Work Experience
Retail Sales
Miracle Child Customz-Spring Lake, NC
November 2021 to Present
I started my own business of customized goods from cups and apparel Retail Sales
Miracle Child Customz-Spring Lake, NC
November 2021 to Present
I started my own business of customized goods from cups, apparel, wall art and car goods Customer Service Representative
TELEPERFOMANCE USA-Salt Lake City, UT
October 2020 to June 2024
Resolve complex consumer issues and advise first level representatives on high level issues. Responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction
responsible for identifying the customer's situation through effective questioning strategies, as well as responding to all customer inquiries
CAREGIVER
FAMILY CARE INC
October 2018 to January 2019
help the clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework. Help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients. CUSTOMER SERVICE AND PHARMACY TECHNICIAN
CVS
2017 to 2018
Filled prescriptions as well as conduct working with the register while helping customers and greeting them as well.
EXTERNSHIP
APPLE CARE URGENT CLINIC
April 2017 to May 2017
MEDICAL ASSISTANT
often take medical histories and record vital signs of patients. Complete administrative and clinical tasks in the offices of physicians, hospitals, and other healthcare facilities. CUSTOMER SERVICE
WALMART
2014 to 2015
Customer service representative, stocking shelves
Assisting the customers and restocking the items when they needed to be replaced HOUSEKEEPER
COMPASS COVE RESORT
2012 to 2013
vacuuming, dusting, mopping, surface cleaning and kitchen and bathroom details, making sure all assigned areas of the home are clean, neat and tidy CAREGIVER
PRINCE GEORGE NURSING HOME
2010 to 2012
Assist with the medical attention given to patients. Cooking, cleaning, housekeeping
Education
Doctoral degree in Healthcare Administration
University of Phoenix-Online Campus-Phoenix, AZ
November 2022 to Present
Master's degree in Healthcare Administration
University of Phoenix-Online Campus-Phoenix, AZ
July 2020 to December 2022
Bachelor's in Health Care Management
University Of Phoenix-Phoenix, AZ
August 2018 to June 2020
ASSOCIATES OF STUDIES IN MEDICAL SPECIALTIES in MEDICAL INDEPENDENCE UNIVERSITY
June 2017
HORRY GEORGETOWN TECHNICAL COLLEGE
August 2011
Skills
• Care Giver (10+ years)
• Medical Billing (2 years)
• OFFICE MEDICAL (3 years)
• Medical Records (2 years)
• Vital Signs (2 years)
• medical terminology (2 years)
• Pharmacy Technician Experience
• leadership skills (3 years)
• MS Office (4 years)
Certifications and Licenses
First Aid Certification
CNA
CPR Certification
Additional Information
SKILLS
• Quick and professional learner
• Proficient in MS Office and Internet
• Effective communication and leadership skills
• Knowledgeable with medical terminology
• Experienced with collecting and handling specimens
• Secondary language is Spanish
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