Leasing & Property Management Professional

Nadia Hamed

Houston, TX 346-***-**** *************@*****.***

Professional Summary

Results-driven Leasing & Property Management professional with hands-on experience overseeing daily operations of residential communities. Proven ability to manage leasing processes, coordinate maintenance, handle vendor relations, and maintain high occupancy levels. Strong communicator with multilingual skills and a track record of delivering excellent resident satisfaction and operational efficiency.

Work Experience

Leasing Agent / Acting Assistant Property Manager

Oaks of Moritz Apartments – Arrowstar Group (Nov 2023 – Mar 2025)

• Managed daily leasing office operations, acting as primary point of contact for residents and prospects

• Conducted property tours, processed applications, and executed lease agreements and renewals

• Coordinated and tracked work orders, ensuring timely maintenance completion

• Communicated and negotiated with vendors and service providers for repairs and supplies

• Maintained accurate records, reports, and documentation for corporate submission

• Handled resident concerns and conflict resolution, improving retention and satisfaction

• Monitored occupancy trends and followed up with leads to maximize leasing performance

• Oversaw office supply inventory and maintenance-related purchasing Customer Service Agent

Mastech Call Center

• Managed high-volume inbound and outbound customer interactions

• Resolved issues efficiently while maintaining professionalism

• Built strong communication and problem-solving skills in fast-paced environments Self-Employed Driver – Lyft & Uber

• Delivered high-quality customer service with consistent positive ratings

• Managed scheduling, routes, and time efficiently Education

Universidad Santa María – International Studies

BWS German Lingua, Berlin – German B2 Certificate

Academia Giselle Reyes – Etiquette and Protocol Certification Skills

Property Management & Leasing Operations Resident Relations & Customer Service Vendor Coordination & Maintenance Management Work Orders & Administrative Operations Conflict Resolution Microsoft Office (Excel, PowerPoint), Canva Multilingual: English, Spanish, German

(B2)

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