Administrative Data Entry & Customer Support
Resume:
Brea Baines
Severn, Maryland
**************@*****.***
https://www.linkedin.com/in/brea-b-632869a8/
https://app.notion.com/p/Portfolio-Showcase-3a5800a8571d80f5a8d0f3fc0d17a55f?source=copy_link Professional Summary:
Detail-oriented administrative support professional with over 14 years of customer service experience and a strong background in data accuracy, document management, and business operations. Skilled at organizing digital records, maintaining spreadsheets, supporting daily administrative workflows, and working independently in fast-paced environments. Experienced in customer support, inventory management, process documentation, and small business operations, with a demonstrated ability to learn new systems quickly and improve organization through structured workflows. Currently expanding technical skills in Microsoft Excel, Google Workspace, Python, and business systems while pursuing remote opportunities in data entry, administrative support, and operations.
Core Competencies:
● Data Entry & Data Validation
● Administrative Support
● Microsoft Office
● Google Workspace
● Google Sheets
● Microsoft Excel
● File & Document Management
● CRM & Database Updates
● Customer Service
● Documentation
● Process Improvement
● Internet Research
● Time Management
● Written Communication
● Research & Information Verification
Professional Experience:
Food Service Production Amazon
October 2024 - February 2026
● Prepare and package customer orders while maintaining quality, food safety, and inventory standards.
● Monitor inventory levels, rotate products, identify shortages, and help maintain accurate stock availability.
● Verify product quality, expiration dates, and order accuracy to minimize waste and reduce errors.
● Support inventory organization and replenishment to improve workflow efficiency.
● Train and assist new team members on procedures, quality expectations, and daily operations.
● Provide professional customer service while resolving product questions and order concerns.
● Maintain accurate documentation and follow established operational procedures in a fast-paced environment.
Founder & Owner Osiris Beauty
August 2019 - July 2024
● Founded and managed an independent body care business, overseeing daily operations, customer service, inventory, and administrative functions.
● Maintained digital records, tracked inventory, processed orders, and organized business documentation to support efficient operations.
● Developed and maintained spreadsheets for product inventory, pricing, and supply management.
● Created standard operating procedures and organized business workflows to improve consistency.
● Designed product labels, packaging, and marketing materials while maintaining a consistent brand identity.
● Produced product photography and edited marketing content for e-commerce and social media platforms.
● Managed customer inquiries, resolved issues, and maintained a high standard of customer service.
● Coordinated purchasing, vendor relationships, production schedules, and order fulfillment.
● Prioritized multiple projects while meeting deadlines and adapting to changing business needs. MOD Plus Ross Dress for Less
October 2021 - January 2024
● Supervised daily store operations and coordinated team workflow during assigned shifts.
● Delegated tasks, monitored productivity, and supported associates to maintain operational efficiency.
● Resolved customer concerns and escalated issues while maintaining company service standards.
● Oversaw cash handling, register accountability, and end-of-day operational procedures.
● Assisted with inventory control, merchandising, and stock organization to support business operations.
● Trained and mentored new associates on store procedures, customer service expectations, and company policies.
● Maintained accurate operational documentation and communicated updates with management. Customer Service Associate Ross Dress for Less
August 2021 - October 2021
● Assisted customers with purchases, returns, and general inquiries while delivering professional service.
● Processed cash and electronic transactions accurately.
● Restocked merchandise and maintained organized sales floor presentations.
● Assisted with inventory organization and stock replenishment.
● Maintained store cleanliness and supported daily operational tasks.
● Worked collaboratively with team members to meet performance and customer service goals. Portfolio Projects
Customer Order Data Entry & Database Cleanup
● Created and cleaned a customer order database in Google Sheets.
● Standardized formatting and corrected inconsistent records.
● Built validation lists, dropdown menus, and summary reporting. Internal Documentation & Knowledge Base
● Developed SOPs, password policies, onboarding documentation, FAQs, and file organization guides using Notion.
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