Customer Service & Call Center Specialist

JASMINE JOHNSON

Phone: 205-***-****

Email: ***************@******.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in call center operations, customer service, collections, merchandising, and healthcare support. Skilled in high-volume inbound and outbound calling, customer issue resolution, data entry, and record management. Proficient in Microsoft Word and computer systems, with strong communication, organization, and multitasking abilities.

PROFESSIONAL EXPERIENCE

JDA

Tax Expert - 2026 (Seasonal)

• Provide Tax laws and regulations

• Handle annualized income, stocks, bonds, reality, and financial

• Data Entry

• Tax preparation and filing

SPAR Merchandising – Merchandiser 2022 – Present

• Stock, organize, and rotate merchandise in retail locations

• Perform planogram resets to meet company standards

• Conduct inventory counts and submit detailed reports

• Ensure accuracy, compliance, and store readiness iCare Home Health – Home Health Aide 2022 – 2024

• Assisted patients with personal care and daily living activities

• Maintained clean and safe home environments

• Provided physical support including lifting and mobility assistance

• Coordinated care for physically and mentally impaired patients Globe Life (Remote) – Customer Service / Insurance Representative 2021 – 2022

• Managed 120–300 outbound calls daily using dial pad and auto-dialer systems

• Conducted needs assessments and explained insurance plans

• Collected past-due payments and processed renewals Insight Global – Call Center Representative 2021

• Responded to customer inquiries and resolved complaints

• Updated financial and account records accurately Camping World – Appointment Clerk / Receptionist 2020 – 2021

• Answered multi-line phones and scheduled appointments

• Maintained records and addressed customer concerns Wells Fargo Bank – Teller 2018 – 2020

• Processed deposits and transactions accurately

• Resolved account discrepancies and maintained records ADT Home Security Services – Sales Representative 2017 – 2018

• Managed inbound and outbound calls using auto-dialer systems

• Educated customers and scheduled installations

T-Mobile – Financial Care / Call Center Representative 2016 – 2017

• Collected past-due balances and resolved billing issues FIS Global – Collections Associate / Data Entry 2015 – 2016

• Collected dishonored checks and conducted account research CORE SKILLS

Microsoft Word and Office Suite, computer skills, data entry, file management, dial pad and auto-dialer systems, inbound and outbound calling, tax preparation, customer service, CRM, complaint resolution, appointment scheduling, multi-line phone systems, time management.

EDUCATION

University of Alabama – Coursework in Social Work

Jefferson State Community College – Coursework in Theater

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