B2B Lead Gen & Dispatch Operations VA

KENNY D. CANDIDO

CONTACT

Phone: 093*-***-****

Email: ************@*****.***

Address: Deca 5, Basak, Lapu-Lapu City

PROFILE

Detail-oriented and proactive professional with experience in customer service, sales, administrative support. Skilled in communication, problem-solving, data management, financial tracking, and client relationship management. Committed to delivering organized, efficient, and high-quality support in fast-paced remote environments.

WORK EXPERIENCE

Customer Service Representative (Finance) – Foundever (April 2025 – Present) Maintained accuracy in processing high-volume financial support inquiries. Resolved complex inquiries regarding payments, loans, repayments, and investment accounts. Lowered Average Handle Time (AHT) by creating a streamlined FAQ guide. Identified and reported fraudulent financial patterns to mitigate risk. Delivered empathetic identity theft recovery support during critical account restoration. Area Supervisor / Sales & Administrative Assistant – Omni Lights and Electrical

(February 2024 – April 2025)

Managed end-to-end collection processes across 100+ hardware stores, maintaining accurate financial records. Conducted live and virtual sales demonstrations for new product lines to store owners and stakeholders. Scheduled and facilitated strategic business meetings with key store decision-makers. Performed monthly inventory audits and reconciled stock discrepancies to ensure smooth supply chain operations. Maintained detailed accounting ledgers, transaction records, and monthly collection reports. Analyzed store sales performance, assessed high-demand products, and established achievable monthly sales targets. Proposed and managed tailored incentive programs for sales personnel to drive territory target completion. Sales and Revenue Officer – AMA Education System (July 2023 – October 2024) Managed campus revenue activities, admissions processing, and new enrollment sales. Collaborated with public and private schools for educational partnerships. Managed branch marketing campaigns and supervised promotional team activities. Handled and liquidated campus operating budgets with high financial accuracy. Sales Representative – DPAM (January 2022 – August 2023) Conducted engaging product demonstrations and explained key features and benefits. Generated daily and monthly sales reports for performance tracking. Sales Demo – CMG Retail Group (September 2021 – March 2022) Provided product samples and actively advertised offerings to prospective customers. Assisted clients directly to deliver high-quality customer service. SKILLS

Administrative Support

Calendar & Schedule Management

Email & Client Communication Management

Data Entry, Financial Reporting

Inventory Control & Auditing

Sales Demonstration & Product Marketing

Customer Relationship Management (CRM)

Problem Solving & Conflict Resolution

LANGUAGES

English, Filipino, Chavacano

EDUCATION

Secondary School - Taway National High School (2010–2014) Senior High School - Universidad de Zamboanga – Ipil Campus (2016–2018) Bachelor of Science in Marine Biology - Zamboanga State College of Marine Sciences and Technology (2019– 2023)

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