Underwriting Documentation & Claims Support Analyst

LASHAWN CURRY

Sugar Hill, GA ***** 404-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Analytical underwriting support and financial services professional with 10+ years of experience supporting underwriting, claims, and customer service operations within insurance and financial services. Expertise in reviewing, scanning, indexing, and analyzing documentation for accuracy, completeness, and compliance while managing high-volume workflows in regulated environments. Proven ability to investigate discrepancies, support risk evaluation, maintain data integrity, and collaborate across departments to deliver timely, accurate decisions and exceptional customer service.

CORE COMPETENCIES

Underwriting Support • Documentation Review & Analysis • Document Scanning & Imaging • Records Management • Risk Assessment • Compliance Verification • Quality Assurance • Workflow Management • Business Operations • Process Improvement • Customer Relationship Management

• Problem Resolution • Cross-Functional Collaboration • Data Analysis • Microsoft Office Suite • CRM Systems • Electronic Document Management • Operational Reporting PROFESSIONAL EXPERIENCE

AmWins Insurance Brokerage LLC – Insurance Technical Analyst (Jul 2018 – Feb 2026)

• Supported underwriting teams by reviewing new business submissions, renewals, endorsements, and policy documentation for completeness, accuracy, and compliance with underwriting guidelines.

• Scanned, indexed, organized, and maintained electronic underwriting documentation.

• Reviewed supporting documentation to identify missing information and inconsistencies.

• Investigated policy discrepancies and collaborated with brokers, underwriters, and internal partners.

• Maintained underwriting files and compliance standards.

• Managed high-volume workflows and supported underwriting decisions. Lincoln Financial Group – FMLA Customer Service Representative (Jan 2017 – Jul 2018)

• Reviewed leave requests and supporting documentation for accuracy and compliance.

• Scanned, uploaded, indexed, and maintained confidential documentation.

• Investigated eligibility and resolved documentation issues. State Farm – Auto Claims Adjuster (Oct 2014 – Dec 2016)

• Investigated claims through documentation review and analysis.

• Managed a high-volume caseload and negotiated settlements. State Farm – Customer Service Representative (Mar 2013 – Oct 2014)

• Assisted customers with policy servicing, billing, and documentation requests. Staffmark – Human Resource Analyst (Jan 2012 – Apr 2012)

• Reviewed applications and maintained recruiting documentation. Access General Insurance – Customer Service Representative (Sep 2010 – Dec 2011)

• Processed policy documentation and maintained accurate electronic records. TECHNICAL SKILLS

Microsoft Excel • Word • Outlook • Teams • Adobe Acrobat • Electronic Document Management Systems • CRM Systems • Workflow Management Software • Records Management • Data Entry KEY STRENGTHS

Underwriting Support • Documentation Management • Risk Analysis • Compliance Review • Document Imaging • Quality Control • Data Integrity • Analytical Problem Solving • Customer Service Excellence

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