Remote Operations & U.S. Healthcare Support Professional
Resume:
Arpit Bhardwaj
Remote Operations & Cross Functional
Business Support Professional
New Delhi, India
**********@*****.***
Administration U.S. Healthcare Operations Research & Data Business Development Supply Chain & Logistics
Versatile remote operations and business support professional with 2+ years of combined experience across U.S. healthcare administration, international business development, export management, supply chain, logistics, market research and data driven operations. Experienced in working independently during U.S. Eastern Time hours, handling confidential healthcare documentation, coordinating international customers and suppliers, developing structured databases, preparing reports and presentations, and supporting cross functional teams. Key achievements include coordinating a five container export transaction for a Vietnam based customer, researching 20+ international markets, identifying 100+ prospective business leads, supporting an Epicor ERP implementation involving 2,000+ SKUs and contributing to measurable improvements in inventory accuracy and delivery reliability. Known for adapting quickly to new industries, systems and workflows while maintaining accuracy, confidentiality and accountability.
CORE COMPETENCIES
Remote Operations Administrative Support U.S. Healthcare Administration Healthcare Documentation EHR Management HIPAA Compliance Document & Fax Management Business Research Database Development Market Intelligence Lead Generation Business Development Support Social Media Support Client & Buyer Coordination Export Operations Supply Chain Coordination Data Analysis & Reporting Presentation Development Tender Support Cross Functional Communication
PROFESSIONAL EXPERIENCE
NON CLINICAL ASSISTANT U.S. HEALTHCARE OPERATIONS & DOCUMENTATION Rizen Wellness, LLC U.S. Healthcare Organisation Remote from India Flexible Contract March 2026–Present
Manage daily non clinical healthcare workflows using Tebra EHR, including reviewing provider schedules, accessing patient charts and reviewing previous visit notes. Prepare structured visit documentation for provider review using information collected from facility staff and available patient records.
Document staff reported symptoms, behavioural changes, falls, mobility status, wound concerns, appetite changes and sleep changes without making independent clinical assessments. Attach and organise laboratory results, imaging reports, hospital records, referrals and other supporting documents within patient charts.
Manage incoming and outgoing faxes, accurately label documents and maintain organised electronic healthcare records.
Communicate patient updates, laboratory notifications, wound concerns, completed notes and provider instructions through Microsoft Teams.
Escalate urgent concerns to healthcare providers while following secure communication and minimum necessary information requirements.
Follow HIPAA compliant privacy and security procedures when handling Protected Health Information and confidential healthcare documentation. Work independently during flexible hours aligned with U.S. Eastern Time, managing priorities, accuracy and turnaround requirements.
Ensure that healthcare providers retain responsibility for clinical assessments, diagnoses and treatment decisions while providing complete non clinical documentation support. BUSINESS DEVELOPMENT ANALYST – HEAVY FABRICATION DIVISION Nuberg Engineering Limited Full time On site, India March 2026–Present
Conduct global market research across 20+ countries to identify projects, prospective customers and business opportunities for heavy process equipment across EPC, oil and gas, power, chemicals, fertilisers, refineries, sulphuric acid, marine and defence sectors. Identified and organised 100+ prospective business leads, including EPC contractors, consultants, licensors, project owners, industrial organisations and potential customers. Develop and maintain databases of prospective customers, EPC companies, EIL vendors, competitors, refineries, consultants, shipping yards, expo delegates and industry stakeholders. Prepared country and sector specific databases covering Nigeria, Kenya, Namibia, Bahrain, Kuwait and other international markets relevant to HFD's capabilities. Developed a global database of organisations involved in industrial filtration equipment used in EPC industries.
Monitor ET EnergyWorld, Saudi Gulf Projects, Oil & Gas Middle East, Hydrocarbon Processing and other industry portals to identify upcoming projects and potential equipment requirements. Regularly monitor LinkedIn activity of target organisations to track projects, announcements, customer activities and potential business opportunities. Support HFD's LinkedIn content planning by researching and preparing technical, project focused and manufacturing related posts.
Engage with relevant industry content to improve HFD's visibility, digital networking and connections with target organisations.
Support technical bid preparation under the guidance of senior sales and engineering team members. Attend pre tender meetings, prepare detailed meeting summaries and communicate requirements, decisions and follow up actions to the Sales and Marketing team. Maintain and update the Vendor Registration Tracker and Project Track Record database to support qualification, registration and tendering activities. Prepare HFD presentations, customer specific presentations and materials for confidential internal projects.
Conduct competitor analysis, market assessment and opportunity mapping using TAM, SAM and SOM frameworks and top down and bottom up research methods. Collaborate with sales, marketing, engineering and fabrication teams to understand customer requirements, manufacturing capabilities and equipment applications. Developed working knowledge of engineering drawings, fabrication processes, materials, welding requirements, international manufacturing codes and quality certifications. Participate in internal brainstorming and task planning activities to improve research workflows, database structures and business development execution. EXPORT MANAGEMENT COORDINATOR
Omega Stones Pvt. Ltd. Remote Internship
May 2025–December 2025
Secured and coordinated an international export transaction involving five containers of stone products for a Vietnam based customer, managing buyer communication, commercial follow ups and order coordination.
Supported remote export and logistics operations through systematic lead tracking, buyer follow ups and shipment status management.
Coordinated remotely with suppliers and freight forwarders to support shipment planning, documentation accuracy, cargo updates and timely delivery. Prepared pricing sheets and performed CNF cost calculations to support quotations, commercial negotiations and competitive analysis.
Managed export documentation, buyer records, lead information and real time shipment updates using digital tools.
Conducted market research on international buyers, competitors, logistics partners and product requirements to support export business development. Organised documentation for proposals, contracts and commercial submissions to support timely completion.
Researched logistics technologies and digital solutions that could improve export visibility and operational efficiency.
Worked independently within a flexible remote schedule while coordinating with internal and external stakeholders.
LOGISTICS COORDINATOR – TRANSPORTATION & INVENTORY OPERATIONS UltraTech Cement Ltd. Apprenticeship Delhi, India On site December 2023–June 2024
Conducted demand forecasting and route analysis, contributing to a 10% improvement in delivery reliability.
Supported a 12% improvement in warehouse efficiency through inventory analysis, route optimisation and audit led process improvements.
Coordinated daily transportation activities, including shipment scheduling, routing, tracking, carrier communication and delivery follow ups.
Analysed demand patterns and inventory data to support stock planning, material availability and operational decision making.
Evaluated supplier and carrier performance to improve service quality, transportation reliability and on time delivery.
Investigated and resolved delivery, receipt and inventory discrepancies to minimise delays and maintain accurate operational records.
Built productive working relationships with vendors, carriers, customers and internal teams. Supported team members in using logistics software and following standard operational processes. SUPPLY CHAIN TRAINEE
Sterling Oil Exploration & Energy Production Company (SEEPCO) Asaba, Nigeria On site November 2022–May 2023
Supported the codification of 2,000+ SKUs during an Epicor ERP implementation, improving inventory visibility and procurement efficiency.
Conducted physical inventory audits, stock verification and reconciliations, contributing to a 15% improvement in inventory data accuracy.
Prepared and reviewed RFQ, purchase order and vendor evaluation documentation for energy sector procurement requirements.
Developed MIS reports covering inventory status, procurement activities, project readiness and operational performance.
Coordinated with procurement, logistics, warehouse and finance teams to support material availability, stock accuracy and supply chain cost control. Identified and resolved differences between physical inventory and Epicor ERP records to improve reporting reliability.
Supported vendor evaluation, procurement documentation and inventory management activities for energy projects.
Participated in cross functional meetings to coordinate procurement, logistics, inventory and project requirements.
Gained practical experience working in a multicultural and international energy sector environment in Nigeria.
SELECTED PROJECTS
THE IMPACT OF SUPPLY CHAIN MANAGEMENT PRACTICES ON OVERALL ORGANISATIONAL PERFORMANCE: A CASE STUDY OF TATA STEEL, FY21–FY25 MBA Supply Chain Management Project Mizoram University 2026 Conducted a five year quantitative analysis of Tata Steel's supply chain and financial performance using material cost ratios, COGS, raw material turnover, finished goods turnover, PAT margins and ROCE.
Evaluated how procurement cost volatility, inventory efficiency, inbound logistics and outbound distribution influenced organisational profitability and working capital performance. Analysed supply chain resilience, the bullwhip effect, JIT and JIC inventory strategies, Industry 4.0, digital twins, circular supply chains and reverse logistics. Identified a direct relationship between supply chain efficiency and organisational performance, including the effect of FY23 material cost increases on profitability and return on capital. Proposed AI driven predictive procurement, supplier geography diversification, green logistics and enhanced scrap sourcing networks to improve supply chain resilience. GLOBAL LOGISTICS FRAMEWORK – AUTOMOBILE INDUSTRY
Academic Supply Chain Project
Designed a global logistics framework tailored to the operational requirements of the automobile industry.
Incorporated cost optimisation principles into the proposed logistics framework. Integrated sustainable sourcing considerations to support responsible and efficient supply chain planning.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
– SUPPLY CHAIN MANAGEMENT
Mizoram University, India 2026
Examinations completed; final result awaited
POSTGRADUATE DIPLOMA –
INTERNATIONAL BUSINESS OPERATIONS
Indira Gandhi National Open University, New
Delhi 2024
BACHELOR OF BUSINESS
ADMINISTRATION
Gautam Buddha University, Greater Noida 2022
GPA: 7.23/10
PROFESSIONAL
CERTIFICATIONS
Digital Supply Chain & Logistics
Management
Indian Institute of Management Visakhapatnam
2024
Supply Chain Management
University of Cape Town 2022
SYSTEMS & DIGITAL TOOLS
Healthcare & Remote Communication: Tebra EHR Microsoft Teams Secure Fax Workflows Electronic Document Management
ERP & Business Systems: Epicor ERP SAP Tally Prime Data & Analytics: Advanced Microsoft Excel Tableau Basic SQL Productivity & Collaboration: Microsoft Word Microsoft PowerPoint Google Workspace Business Research & Marketing: Database Development Market Intelligence LinkedIn Research Competitor Research Lead Generation Social Media Content Support Reporting & Documentation: MIS Reporting Meeting Summaries Tender Documentation Proposal Support Presentation Development Vendor Registration Tracking LANGUAGES
English: Professional working proficiency
Hindi: Native proficiency
REMOTE WORK &
INTERNATIONAL AVAILABILITY
Based in New Delhi, India Experienced working
remotely with a U.S. healthcare organisation
Flexible working experience aligned with U.S.
Eastern Time Remote export management
experience International on site experience in
Nigeria Open to full time, part time and contract remote opportunities with global organisations
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