Aesthetic Practice Manager & Client Services Lead
Resume:
KALEIGH
ALLEN
DAWSON
**************@*****.***
Register, GA 30452
Achieved high levels of customer satisfaction through effective coaching of employees and promoting exceptional service.,Streamlined inventory organization and employee relations to enhance operational efficiency.,Navigated store regulations expertly to maintain a productive retail environment.
PROFILE
SKILLS
Led implementation of software
solutions including Salesforce,
Gusto, Vagaro, Paycom, Microsoft
Word, and Excel to streamline
operations.
•
Oversaw customer relationship
management efforts to
strengthen client engagement.
•
Directed consultations aimed at
identifying and resolving
customer challenges.
•
Managed objection handling
processes to improve sales
outcomes.],
•
Achieved enhanced operational
efficiency through effective use
of software platforms like
Salesforce, Gusto, Vagaro,
Paycom, Microsoft Word, and
Excel.
•
Cultivated strong customer
relationships by implementing
targeted management strategies.
•
Delivered insightful consultations
that provided clients with
tailored solutions.
•
Resolved objections effectively,
leading to increased customer
retention and satisfaction.
•
EDUCATION
LaserAway - Remote Treatment Specialist
Savannah, GA • 08/2024 - Current
KK Aesthetic Dermatology - Practice Manager
Savannah, Georgia • 10/2023 - 01/2024
Milan Laser - Training Clinic Manager
Savannah, Georgia • 03/2021 - 10/2023
EXPERIENCE
Collaborated with medical staff to optimize treatment protocols and enhance patient outcomes.
•
Educated clients on post-treatment care, ensuring understanding of procedures and expectations.
•
Managed patient records using electronic health systems for accurate documentation and compliance.
•
Analyzed patient feedback to identify areas for service improvement and implement changes accordingly.
•
Delivered excellent patient care through comprehensive treatment plans and follow-up consultations.
•
Trained new team members on operational standards and best practices for patient interaction.
•
-Analyse sales data with QuickBooks, Vagaro and Gusto. Balance the profit and loss margin to compose budget that cut cost by 15%
•
-Recruit, hire and train all office staff and medical nurses. Ensure daily goals are being executed effectively
•
-Outsourcing in the community, attending local training conference meetings held by the chamber of Commerce and Local business Burrough
•
-Develop new Clinic Managers into top performers by elevated coaching, providing direct in the moment feedback
•
-Exceeding Sales goals and KPI's Month over month through proactively seeking client's reviews and referrals
•
-Exceeded annual sales forecast by $650,000 in first year as Clinic Manager
•
• -Foster a culture with world class customer experience. University Of Florida
01/2011
Associate of Science
MAC Cosmetics. ELC - Store Manager
Savannah, Georgia • 2010 - 2018
-Mentor and manage a team with highly rated skill, to help elevate them onto the next level-up with job promotions
•
• -Promote and recommend treatment packages
• -educate clients on laser hair removal
-Manage a store operationally through successful revenue planning, scheduling, delegation, and vendor relationships
•
-Plan and review venue reports and other performance data to measure productivity, conversion, and profitability
•
-Coach, develop and leverage talents to provide exceptional customer service/selling skills and drive financial results: leading by example
•
-within the first month of SM role, I generated 3% (2,000) by creating a home-grown event
•
REFERENCES
Hannah Beth, Millman, Regional Sales Manager,
*****************@*****.***, 1-205-***-****, Milan Laser
•
• Kristen, Evans, Assistant Store Manager, 1-229-***-****, BELK
• Brittany, Tabasco, Human Resource Manager, 1-561-***-**** Kristen, Springer, Talent Aquisition, 1-712-***-****, Milan Laser Hair Removal
•
Contact this candidate