Administrative & Data Entry Specialist

CORE SKILLS

Virtual & Administrative Support

Email & Calendar Management

Data Entry & Data Management

Customer Support & Client Communication

Document Preparation & File Management

Order Processing & Inventory Tracking

ADELIA LORENS PADJI HAPPU

I have a strong background in administration, marketing, and customer relations, with experience across manufacturing, finance, and e-commerce. I’m skilled in import purchasing, export coordination, and supplier communication, as well as online sales and marketplace management. I’ve also worked in business consulting, building client relationships and supporting strategic growth. Proficient in Microsoft Office, Google Workspace, and ERP systems, I combine operational accuracy with commercial insight to deliver effective results.

PROFESSIONAL EXPERIENCE

Sales Marketing Virtual Assistant Administrative & Operations Support LinkedIn: Adelia Padji Happu

Bekasi, Indonesia +62-821-****-**** ***********@*****.*** Import–Export Documentation

CRM & ERP Systems

Google Workspace (Docs, Sheets, Slides)

Microsoft Office (Word, Excel, PowerPoint)

Time Management & Problem Solving

Remote Team Collaboration

Overseas Marketing, PT ILJIN NEW TECHNOLOGY STEEL

Manage communication with international clients across different time zones (emails, calls, inquiries, quotations, orders)

Build and maintain strong relationships with global clients and partners Represent the company at international trade fairs and client meetings Conduct market and supplier research to identify new business and sourcing opportunities Develop and maintain partnerships with overseas clients and suppliers Handle import processes including purchasing, documentation, customs clearance, and vendor negotiations

Coordinate with internal teams to ensure quality, pricing, and timely delivery Prepare commercial and non-commercial invoices, and packing lists Support marketing initiatives and export–import documentation Provided key administrative and strategic support to the Marketing Manager and Director Utilize ERP systems, Google Workspace, and Microsoft Office for operations and reporting Dec 2024 – Present

KEY ACHIEVEMENTS

High-Level Presentation. Successfully delivered business presentations to senior officials, including Echelon 3 and 4 government officers, showcasing market strategies and company performance. Revenue Growth. Increased company revenue from Rp 700 million to Rp 1.2 billion through strategic marketing and client relationship management in a month. Client Profit Maximization. Helped a client achieve a Rp 23 million profit in a single day through effective product positioning and sales optimization. Purchase Order Management, PT ILJIN NEW TECHNOLOGY STEEL Received and reviewed customer purchase orders to ensure accuracy and completeness. Coordinated with production, purchasing, warehouse, and logistics teams to process customer orders. Confirmed product specifications, quantities, pricing, and delivery schedules with customers. Monitored order progress and followed up with internal departments to ensure on-time delivery. Maintained accurate purchase order records and order documentation. Communicated with customers regarding order status, revisions, and shipment updates. Oct 2025 – Present

Marketplace Marketing & Operations, Hip and Tell Jul 2024 – Dec 2024 Managed daily marketplace operations across Shopee, TikTok Shop, and Tokopedia Provided customer service support via live chat and messaging platforms Uploaded and optimized product listings, descriptions, and pricing Coordinated order fulfillment, monitoring, and stock availability Supported live hosting activities and promotional campaigns Tracked marketplace performance, sales data, and operational metrics Business Consultant, Solid Gold Berjangka Sep 2022 - Oct 2023 Built and maintained long-term client relationships Managed client communication, follow-ups, scheduling, and documentation Assisted clients with investment-related administrative processes Maintained accurate client records and internal reports Production Planner & Inventory Control, PT. Sentra Global Elektrindo Jun 2021 - Aug 2022 Managed inventory records and stock movement tracking Prepared delivery orders, packing lists, and shipping documents Coordinated with warehouse, production, and logistics teams Performed data entry and operational documentation Sales Staff, WOM Finance Dec 2020 - May 2021

Provided administrative support to the sales team in promoting financing products Assisted customers with loan application forms and required documentation Verified and organized customer data and application records prior to submission Coordinated with credit and admin teams to support loan approval processes Conducted customer follow-ups via phone to provide application updates Maintained accurate sales and financing records to support monthly reporting Supported after-sales administration, contributing to customer satisfaction and repeat financing PROFESSIONAL EXPERIENCE

Inventory Control, PT ILJIN NEW TECHNOLOGY STEEL

Monitored finished goods inventory levels and material usage Performed data entry into Excel, Google Sheets, and ERP systems Supported annual stock opname (physical inventory counts) Monitored work-in-progress (WIP) and finished goods inventory Assisted with inventory accuracy and stock control activities Coordinated with production and warehouse teams for inventory updates Sep 2025 – Nov 2025

Logistic Officer, PT ILJIN NEW TECHNOLOGY STEEL

Assisted in sourcing and communicating with freight forwarders Requested and compared shipping quotations, pricing, and service options Supported shipment coordination with logistics partners Prepared and maintained shipping documents and logistics records Communicated with freight forwarders regarding delivery schedules and shipment status Jan 2026 – May 2026

Import Purchasing, PT ILJIN NEW TECHNOLOGY STEEL

Conducted research to identify overseas suppliers and sourcing opportunities Managed import purchasing activities and coordinated with international suppliers Handled import documentation and supported customs clearance processes Coordinated with vendors to ensure on-time delivery and accurate purchasing processes Collaborated with internal teams to meet quality, pricing, and delivery targets Supported vendor negotiations under supervision

Maintained purchasing and logistics records using ERP systems Feb 2025 – Jun 2026

Göthe Institut Indonesien 2021 - 2022

German B1

EDUCATION

Indonesian — Native

English — Professional Working Proficiency

German — Intermediate

LANGUAGES

Google Workspace — Upper-Intermediate

Microsoft Office — Upper-Intermediate

Adobe Lightroom & Illustrator — Intermediate

Canva — Proficient

TECHNICAL SKILLS

Corporate Portfolio

PORTFOLIO

PROFESSIONAL EXPERIENCE

Customer Service, WOM Finance Oct 2019 - Nov 2020

Provided customer service and administrative support for credit and financing processes Handled customer documentation, ensuring accuracy and completeness of records Prepared and processed official documents, including STNK extensions and BPKB release letters Managed insurance claim documentation for loss and death cases Maintained organized filing systems for contracts, customer data, and payment schedules Conducted customer follow-ups regarding payment schedules and contract renewals Entered and updated customer information in internal systems with high accuracy Coordinated with internal departments to resolve customer and administrative issues

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