International Customer Support & Collections

ASGAR ANSARI

Customer Support Customer Service International Voice Process Collections Process

+91-620******* **********@*****.*** Bihar, India Professional Summary

Customer-focused B.Tech (Computer Science Engineering) graduate with hands-on experience across customer support, administrative operations, and computer-based documentation roles. Skilled at handling customer inquiries and complaints, maintaining accurate records, coordinating with cross-functional teams, and using MS Office, Excel, and Google Sheets for reporting and data management. Known for clear verbal and written communication in English, Hindi, and Urdu, strong attention to detail, and the ability to stay com- posed and effective in fast-paced, rotational-shift environments. Targeting roles in Customer Service, Collections Process, International Voice Process, or Customer Support.

Core Skills

Customer Service: Customer Support, Inquiry & Complaint Resolution, Customer Relationship Management (CRM) Basics, Escalation Handling

Voice & Communication: Fluent Spoken & Written English, Hindi, Urdu; Telephone Etiquette; Active Listening Computer Skills: MS Excel, MS Word, PowerPoint, Google Sheets, Email Management Documentation & Reporting: Data Entry, Record Keeping, Report Preparation, Accuracy & Attention to Detail Administrative Skills: Multitasking, Time Management, Process Adherence, Team Coordination Soft Skills: Problem Solving, Adaptability, Professional Attitude, Composure Under Pressure Work Flexibility: Comfortable with Rotational Shifts, Night Shifts, and 24/7 Environments Professional Experience

Administrative & Computer Operations Executive Dec 2025 – Present Satya Kabir E-Solutions Pvt. Ltd. Bhopal, India

– Deliver front-line customer support over phone and email, resolving inquiries and complaints with a professional, solution-oriented approach.

– Maintain accurate customer records, service reports, and operational documentation in MS Excel and Google Sheets to support reliable reporting.

– Coordinate with internal teams to escalate and resolve complex customer issues, helping reduce turnaround time on open queries.

– Prepare and format business reports, spreadsheets, and correspondence using MS Office tools to support daily operations.

– Respond to customer concerns within set service timelines, helping uphold consistent service quality standards. Office Assistant Intern Sep 2025 – Dec 2025

Codec Technologies Pvt. Ltd. Remote

– Handled customer and stakeholder communication via email and phone, ensuring timely, professional responses.

– Organized and maintained digital records and business documentation, improving ease of retrieval for the team.

– Collaborated with cross-functional teams to support daily administrative operations and workflow coordination. Computer Operator Intern Dec 2024 – Mar 2025

LeopardRuns Innovation & Technology Bhopal, India

– Performed data entry, computer-based operations, and recordkeeping with a consistent focus on accuracy.

– Assisted in processing and reporting information for internal documentation and tracking purposes.

– Supported customer-facing and back-office tasks, balancing accuracy with operational efficiency. Education

IES University Bhopal, India

Bachelor of Technology (Computer Science Engineering) 2021 – 2025 Brishan Patel S S School Pakri, Ramnagar, Bihar

Higher Secondary (Class XII) 2018 – 2020

Government High School Haradiya, Ramnagar, Bihar

Secondary School (Class X) 2017 – 2018

Certifications

Customer Service Fundamentals

Business Communication Skills

Microsoft Excel and Office Productivity

Agile Methodology (HP LIFE)

Additional Information

Nationality: Indian Willing to Relocate: Yes Available for Rotational/Night Shifts: Yes

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