Inside Sales & Customer Service Specialist
Resume:
Loretta Smith
Decatur, GA ***** +1-404-***-**** ********************@*****.***
Professional Summary
To obtain quality achievements by approaching team goals in a timely and professional manner Trouble shoot and give customer satisfaction .
Work Experience
Inside Sales Consultant
Fastsigns Ms. Miriam Hooper,404-***-**** Atlanta, GA August 2025 to January 2026
Telephone and counter sales
Excel customer accounts
Credit card and cash payments
Repeat customer files
Sales and repeat sales
Estimates and invoicing
Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month
Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions Assisted in outbound calling campaigns such as surveys or promotional offers when required Developed rapport with customers by actively listening to their concerns and providing empathetic response Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required Call Center Representative
Dial America Oak Brook, IL
May 2015 to September 2017
• Handled a high volume of inbound customer calls,averaging 200 calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Achieved an average call resolution rate of 100%, exceeding departmental targets
• Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
• Assisted in training new team members on company policies, procedures, and best practices for delivering exceptional service
• Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month
• Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
• Contributed ideas during team meetings that led to improved workflows and enhanced customer experience
• Assisted in outbound calling campaigns such as surveys or promotional offers when required
• Managed multiple communication channels including phone calls, emails, live chat support etc
• Developed rapport with customers by actively listening to their concerns and providing empathetic responses
• Provided feedback to management regarding customer trends, common issues, and potential process improvements Customer Service Representative
Signarama North Aurora, IL
July 2011 to September 2017
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Achieved 50% increase in customer satisfaction ratings through proactive problem-solving and personalized service delivery
Education
Hospitality Management (Certificate)
Echols International Chicago, IL
August 1979 to November 1979
Liberal Arts & Sciences (1 year college)
Olive Harvey Jr College Chicago, IL
July 1973 to July 1974
General Business (Senior High School)
Aquinas Dominican Catholic High School Chicago, IL June 1968 to June 1972
Obtained Diploma
Aquinas Athletic Association Medal of Honor
High school diploma or GED
Business Marketing (Bachelor's degree)
Skills
Guest relations Outbound Sales Typing 45wpm Data entry Lead generation Call center Retail sales Manufacturing Record keeping Event sales Social media management Employee orientation Troubleshooting Profit & Loss Patient interaction Senior living facility experience Problem-solving Outbound calling Data collection EMR systems De-escalation techniques Telephone etiquette First aid Clerical experience Phone inquiries Customer complaint resolution B2B marketing Project management Hotel experience Hospital experience Writing skills B2B sales Office experience Grammar Experience Technical sales Typing Appointment scheduling Purchase order management Handling customer inquiries Advertising sales Transportation sales Direct sales Sales management Recruiting Task prioritization Managing customer accounts Sales support Product demos Time management Vendor negotiation Inside sales Cold Calling Sales experience within healthcare Leadership Quality assurance Customer retention Supervising experience Technology sales Organizational skills Microsoft Outlook English Conducting sales calls Customer service IT Night audit Customer support specialist experience File organization Skip Tracing Upselling Critical thinking Event marketing Microsoft Office Microsoft Excel Business development Assembly Customer communication Lawn care Key Performance Indicators Technical support Shipping & receiving Banking Lead generation activity metrics tracking Trouble shooting Marketing Events Management Canvassing Computer literacy Microsoft Word Fundraising Purchasing Customer relationship management Phone customer support Multi-line phone systems Communication skills Team management Research Computer operation Microsoft PowerPoint Active listening Salesforce Closing sales Productivity software Negotiation Financial concepts Sales lead qualification Sales negotiation Phone etiquette Financial services Phone communication Attention to detail Math Office management Computer skills Achieving sales targets CRM system proficiency Client interaction via phone calls Multitasking Gmail Medicare Deal closing Grocery store Administrative experience Sales Prospecting Customer relationship building Mentoring Decision making Client relationship development Sales presentations Packaging Hospitality Sales management systems proficiency Management Objection handling (sales technique) 10 key typing Accounts receivable Hospitality management Front desk Windows Banquet Experience Staff training Guest services Telemarketing
Languages
English
Certifications and Licenses
Driver's License
June 2021 to September 2029
Georgia Drivers License
Additional Information
Authorized to work in the US for any employer
Reference:
Mr. David Pollack
Owner/Operator
Signarama/Bamm Signs
North Aurora, IL 60505
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