Customer Service & Operations Assistant Manager

JILL WARNER MERRILL

Burlington, WI ***** • 727-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Self-motivated and dependable professional with 15+ years of experience in customer service, office administration, operations management, and team leadership. Proven ability to work independently, prioritize multiple responsibilities, and deliver exceptional customer experiences in fast-paced environments. Strong skills in communication, scheduling, problem-solving, record management, administrative support, Microsoft Excel, Word, Outlook, and PowerPoint. CORE SKILLS

• Customer Service & Client Relations • Administrative Support & Office Operations • Data Entry & Record Management • Scheduling & Calendar Coordination • Microsoft Office & Google Workspace • Team Leadership & Staff Training • Problem Solving & Conflict Resolution • Payroll & Financial Reporting • Time Management & Multitasking • Self-Motivated & Independent Worker • Attention to Detail • Remote Work Readiness PROFESSIONAL EXPERIENCE

Assistant Manager Oakfire Pizza 2024–Present

• Deliver exceptional customer service in a fast-paced environment.

• Resolve customer concerns and ensure positive guest experiences.

• Assist with scheduling, staff coordination, and daily operations. General Manager Harold Seltzer’s Steakhouse 2021–2024

• Managed daily operations, staffing, scheduling, and customer relations.

• Oversaw financial reporting, cash handling, and operational compliance. General Manager The Hilltop Pub & Eatery 2009–2021

• Directed business operations, payroll, scheduling, inventory, and staffing.

• Hired, trained, and supervised employees.

Customer Service Representative WE Energies 2005–2009

• Assisted customers with account inquiries, billing questions, and service requests.

• Maintained accurate records and resolved customer concerns. EDUCATION & CERTIFICATIONS

Management Coursework, Gateway Technical College • GED ServSafe Manager Certification • ServSafe Food Handler Certification Wisconsin Bartender License • Wisconsin Driver License

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