Work-From-Home Customer Service Specialist
Resume:
*******@*******.***
Boaz, Alabama
Karen Garrett
WORK FROM HOME CUSTOMER SERVICE
I am a collage graduate with a degree in Elementary Education, however found my love working from home helping people via customer service. I have spent time helping people with cable repair, PayPal accounts, reservation to their favorite vacation spot, set up appointments for having their appliances repaired to my most favorite position of all helping people their income tax returns. I found out that with all my positions I was using my first true love of teaching to give a helping hand to others and a little bit of joy to their day.
EDUCATION
Bachelor’s degree
Jacksonville State University
Jacksonville. Alabama
2001
TECHNICAL SKILLS
Microsoft Office
Spreadsheets
Typing
Setting up, trouble shooting, and connecting computer
TurboTax
Professional experience
Customer Experience Associate 1
Conduent / HealthEquity - December 1, 2025 to present
Help Members to navigate through portal to help themselves to make changes to their accounts
Help Members to update and log in to their account and to set up a passkey to make account safe
Help Members to activate cards or to activate the cards for them.
To provide Members information on their HAS, FSA, and other health savings accounts.
Help the Member to decide what is covered under the FSA and HSA. Helped the member to see what was required to have a claimed paid for, and why the claim was not covered and denied.
Customer Service Agent
SITEL/Turbo Tax 2010 – 2023
My job was to help customers feel comfortable using the Turbo Tax product online or from a Desk Top version. I used my skills and knowledge of the different products to help them choose the best product to meet their tax needs.
Helped customers to log into their account.
Helped customers to decide if online or desktop was the best avenue for their money.
Helped customers decided the correct product that met their needs for filing their taxes.
Answered question about the product and pointed out what each product met and did not meet and if it was a good fit for their needs.
Customer Service Agent
SITEL/ American Home Republic 2007-2008
Helped customers with troubleshooting appliances.
Helped customers with making appointments for a repair tech to come out and work on their appliance.
Helped customers with deciding if they would like to purchase the home warranty product.
Customer Service Agent
Congruent / PayPal; Hotel Reservation
For PayPal – I managed accounts, helped customers to go over their accounts, attach banks, check for fraud, and send and receive payments.
For Hotel Reservation – I helped customers to plan and make reservation for hotel stays, check out tourist attraction in the area, and places to eat in the area. I help the customers to obtain rental car information as well as maps and well travel routes.
TEACHING IN THE PUBLIC EDUCATION SYSTEM
Summer: I began my career in the field of education on a rocky road. One that many teachers take to become a tenure teacher. I was a stay home mom for most of my adult years and was and older teacher going into a field that required one of my age to achieve higher and fight harder than most in the same field, but that did not matter I felt I was just as good as the young one if not better due to my experience. I found out quickly that experience and training did not matter in the world of politics and favoritism. I had a few job and I worked hard, I gave all I had and had many successful stories. I had parents that begged for me as their child’s teacher next year, but next year for me did not come.
So here is my record
Etowah County / Duck Springs Elementary / Filled a Maternity leave Kindergarten 2001
Etowah County / Duck Springs Elementary /
One year only Reading Recovery – 2002
St. Clair County / Ragland Elementary /
One year only Kindergarten 2003
St. Clair County / Steele Elementary /
5th home room, Reading, SS, Science, English
4th Reading and English
Kindergarten – PE
During this year I had my most successful years – at Ragland – I had a special needs child that I was told to just let be – I did not – I taught her just like the other children – she learned her ABC’s and their sounds she even learned how to blend some into words. Principal was shocked.
Then in the 5th grade I had several 5th grade students to score high on the SAT test never happened before and the writing assessment the highest score was from a special needs child.
No one will ever take that from me. I know if you work hard you can achieve many things.
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