Automotive BDC Customer Service Professional

Christasia Fountain

Chicago, IL

708-***-**** *************@*****.***

Hospitality & Customer Service Professional

Automotive customer service professional with 5+ years of dealership and call center experience supporting service departments. Strong background in BDC operations, service scheduling, rental coordination, insurance verification, and CRM systems. Known for clear communication, customer de-escalation, and managing high call volumes in fast-paced environments.

Authorized to work in the U.S. Willing to relocate Core Skills

• Automotive BDC Operations

• Service Appointment Scheduling

• Inbound & Outbound Calls

• Customer Follow-Up & Retention

• Rental Vehicle Coordination

• Insurance Verification

• Third-Party Scheduling

• Customer De-Escalation

• Microsoft Office

Professional Experience

BDC Service Representative

Napleton Automotive — Chicago, IL

May 2023 – Present

● Handle inbound and outbound calls to schedule service appointments

● Manage service tickets for customers in rental vehicles

● Coordinate rental vehicle check-in/check-out and prepare weekly reports

● Verify insurance coverage and communicate with insurance providers

● Schedule services with third-party vendors

● Maintain multiple waitlists and provide vehicle status updates

● Contact service leads via VinSolutions, Mastermind and DriveCentric to convert appointments

● Deliver consistent, high-quality customer experiences BDC Representative

World Hyundai — Matteson, IL

September 2021 – May 2023

● Answered high-volume calls and scheduled service appointments

● Prepared Carfax reports for upcoming service visits

● Responded to customer inquiries via ChatterSpot

● Coordinated third-party services and verified insurance coverage

● Communicated service updates clearly and professionally Call Center Representative

DialAmerica — Oak Brook, IL

March 2021 – August 2021

● Managed 50+ calls daily, resolving customer inquiries

● Educated customers on services, systems, and processes

● Maintained quality, compliance, and call-time standards

● Strengthened objection-handling and communication skills Additional Experience

Bartender — ROW24, Chicago, IL

March 2023 – Present

Waitress — IHOP, Crestwood, IL

April 2017 – May 2018

(Customer service, cash handling, multitasking, communication) Education & Credentials

High School Diploma — Oak Forest High School

Bartender License (2024–2027) Valid Driver’s License

Contact this candidate