Administrative Assistant (Medical Records & Reception)
Resume:
Yvette Walker
Oviedo, FL *****
******@*****.***
Professional Summary
Flexible Administrative Assistant with 22 years of experience providing front desk support for high-traffic medical offices. Records and retention specialist following established practices to maintain patient confidentiality and privacy.
Skills
Practitioner support
Appointment scheduling
Medical records maintenance
Patient interviewing
Bookkeeping
MS Word
Materials organization
Reliability
Ability to multitask
Decision making
Positive attitude
Experience
May 2006 - Current
Demetree Chiropractic Group - Oviedo, Florida
Chiropractic Administrative Assistant
Compiled medical reports covering specific patient or general office data.
Updated patient medical records with direct intake information and transcribed practitioner messages.
Checked patients in and out of appointments.
Facilitated and processed billing statements and invoices.
Transmitted medical records and correspondence on behalf of patients and practitioners.
Received, answered and responded to telephone calls.
Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.
Coordinated patient appointments and hospital admissions.
Corresponded with insurance companies to process claims of patients.
Collected patient copays and balances.
Scheduled x-rays and lab work for patients.
Managed registration desk by answering telephones and transferring calls to designated department.
Maintained privacy and confidentiality of patients in compliance with policies and regulations.
January 2001 - May 2006
Orlando Health Imaging - Altamonte Springs, Florida
Medical Receptionist
Helped patients by telephone and in-person to resolve various billing and scheduling issues.
Protected patient data through strict compliance with HIPAA requirements.
Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.
Photocopied, faxed and filed patients records practicing confidentiality measures.
Scheduled appointments, lab tests and procedures for patients.
Gathered information from patients, processed registration paperwork and collected payments.
Relayed messages and transferred records between staff and offices to facilitate effective patient care.
Collected patient copays and balances.
Checked patients in and out of appointments.
Maintained privacy and confidentiality of patients in compliance with policies and regulations.
Received, answered and responded to telephone calls.
January 1995 - January 2001
Brighton Gardens - Maitland, Florida
Assistant to the Office Manager
Input large volumes of data to meet accuracy requirements.
Greeted visitors at reception, answering questions and providing direction.
Fielded incoming calls and took detailed messages.
Assisted staff with resources and paperwork to complete assignments.
Prioritized tasks independently to best support office needs.
Ordered office supplies to prevent items being fully depleted.
Maintained confidentiality and discretion working with sensitive material.
Organized and maintained office files for easy retrieval.
Managed incoming and outgoing mail, packages and faxes.
Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in [Software].
Took direct dictation, read notes or listened to recordings and transcribed information.
January 1991 - January 1995
Leggs,Hanes,Bali - Orlando, Florida
Assistant Retail Manager
Kept paperwork updated with internal standards and legal requirements.
Managed daily workloads by organizing schedules and delegating tasks.
Investigated customer complaints, identifying and changing processes to remove faults.
Oversaw employee recruitment, training and onboarding processes.
Improved productivity after reviewing and modifying operations and workflows.
Hired qualified employees using targeted strategies to reach candidates.
Maximized employee performance with hands-on training and close mentoring.
Monitored employee performance using real-time data and reports.
Education
May 1993
Valencia State College Orlando, FL
Associate in Arts (A.A.) General Ed
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