IT/OT Compliance & Infrastructure Advisor

Rachael Graves

Pearland, TX 832-***-****

IT/OT infrastructure professional with 20+ years of experience supporting operational technology, industrial networks, compliance programs, systems engineering, and enterprise IT operations. Skilled in NERC-CIP compliance, OT risk management, ICS/SCADA environments, network segmentation, vulnerability remediation, incident response documentation, and secure infrastructure design. Known for translating technical risk into practical controls, improving audit readiness, and partnering across cybersecurity, operations, engineering, and leadership teams to protect critical systems.

PROFESSIONAL EXPERIENCE

Pattern Energy Group Services LP- Contractor OT Compliance Administrator

December 2025- Current

Manage regulatory, security, and safety compliance for ICS, SCADA, PLC, RTU, DCS, and OT/IT infrastructure assets, including Cisco switches, Palo Alto and Fortinet firewalls, and server environments.

Identify, assess, and remediate OT security vulnerabilities to reduce operational risk, prevent disruption, and maintain alignment with NERC-CIP requirements.

Develop, document, and enforce OT security policies, procedures, and training materials for internal teams and stakeholders.

Coordinate incident response documentation for critical infrastructure events, including evidence collection, artifacts, reporting support, and post-event remediation tracking.

Maintain asset inventories, user access approvals, change control records, risk assessments, remediation plans, and mitigation activities to support compliance and audit readiness.

Calpine Energy- IT/OT Advisor

August 2024-May 2025

Monitored IT/OT risk mitigation activities in coordination with Cybersecurity Operations, the NOC, and security monitoring platforms including Splunk and Microsoft Sentinel.

Assessed risk management practices against industry best practices and recommended control improvements to reduce exposure across IT and OT environments.

Tracked legal, regulatory, and TSA cybersecurity developments to evaluate potential impact on organizational policies, controls, and compliance practices.

Created, maintained, and distributed IT/OT risk and controls matrix documentation to improve visibility, ownership, and audit preparedness.

Designed and performed risk assessments for information assets and applications, identifying applicable controls and mitigation strategies.

Developed, implemented, and maintained IT control frameworks aligned with regulatory obligations and organizational risk priorities.

Managed risk reviews for new applications and third-party engagements to identify control gaps before implementation.

Coordinated information security and risk management initiatives across IT, business units, and internal departments.

Reviewed IT control activities and risk assessment results, providing actionable recommendations to leadership.

Tracked audit, review, and assessment deficiencies through remediation to ensure timely closure and control effectiveness.

Marmon Rail UTLX- Senior Systems Engineer

January 2022-August 2024

Performed hands-on Cisco Meraki network assessments and partnered with network teams to VLAN and segment OT assets from business networks.

Designed and configured enterprise virtualization solutions using VMware vCenter and Microsoft Azure.

Monitored virtual machine performance and availability using PRTG, identifying issues and supporting timely remediation.

Communicated production network requirements and risk impacts to department leadership for PLC and HMI environments.

Provided technical support for industrial network services, OT infrastructure, and secure connectivity solutions.

Developed security policies, user requirements, system specifications, and physical/logical industrial network design documentation to improve OT cybersecurity posture.

Led application and third-party risk reviews, applying industry best practices to support informed decision-making.

Built OT asset inventories across MBU, RBU, Procor, Transco, and Railserve operations throughout North and South America.

Created IT/OT cybersecurity risk assessments, guidelines, and standard operating procedures to strengthen governance and operational consistency.

Supported 49 U.S. repair and manufacturing sites through onsite assessments, remediation support, and remote technical assistance.

Ergos Technology Partners- Lead Consultant-

January 2020-June 2021

Delivered technical support and consulting services for 15 Houston-area client accounts ranging from 50 to 250 users.

Consulted on infrastructure and workflow improvements across networking, servers, backups, endpoint deployment, and system design.

Installed, configured, and maintained Windows servers, Active Directory, Azure services, routers, Cisco/Ubiquiti switches, firewalls, backup systems, and client endpoints.

Led new software deployments across client environments, coordinating implementation, user support, and post-deployment stabilization.

Racked, cabled, and commissioned new hardware to support infrastructure refreshes and client expansion.

San Jacinto River Authority- IT-OT Network Administrator-

September 2018-January 2020

Configured and deployed network gear (Cisco Industrial POE) for water tower installation.

Configured and deployed Sierra wireless antenna for directional communications.

Create and develop configuration of small to medium sized virtualization Hyper-V, for Wonderware Software SCADA system.

Monitored network using Zabbix.

Created, maintained and supported, Active Directory GPO, Users, OU’s etc.

Provide technical support specific to industrial network services and solutions.

Develop and deliver documents pertaining to security policies, user requirements, system specifications, proposed system designs for the physical and logical aspects of an industrial network.

Provided support to field engineers, I&E techs, and instrumentation technicians.

Making decisions and judgment calls based on industry experience and best practices.

Distribution Now\Contractor - Telecommunications\AV\Deskside Engineer

March 2018- September 2018

Provide support to all users via remote tools\deskside face to face via Ivanti.

Set up phone system (ShoreTel, Avaya, cisco) for all new sites.

L3 Break fix hardware repair.

User set up and manage for all phones/

Deployment of software via SCCM/Software Center

Managed all audio/video.

Managed Active Directory

Stewart Title\Contractor - IT Support & Operations Engineer

November2017- March 2018

Provide support to all users via remote tools\deskside face to face via Service Now

L3 Break fix hardware repair.

Deployed 2016 office suite\office 365

Deployment of SCCM/Software Center

Managed all asset inventory.

Managed all audio/video.

Responsible for all new user onboarding

Managed Active Directory

All imaging and reimaging of machines

CH2M/Revolution Technologies\Contractor - IT Support & Operations Engineer

April 2017- November 2017

Provide support to all users via remote tools\deskside face to face Via Service Now

L3 Break fix hardware repair.

Deployed 2016 office suite\office 365

Deployment of SCCM/Software Center

Managed all asset inventory.

Managed all audio/video.

Responsible for all new user onboarding

Responsible for all AV

Managed Active Directory

All imaging and reimaging of machines.

Managed Router switches for Houston site

Fluor Federal Petroleum/Department of Energy - Desktop Engineer

February 2016-Febuary 2017

Managed sites on the Texas/Louisiana Coast

Provided 24-hour on-call support (via Service Now) to all Department of Energy (Federal Oil Reserve) users.

Deployment of WIFI infrastructure.

L3 Break fix.

Installed/support switch and router.

Deployed 2016 office suite, Office 365 as well as provided training.

Supports all pc hardware, switches, servers’, surfaces and iPhone, windows phones as well as printers.

Managed all Audio/video equipment.

Manage all telecommunication VOIP\Radio emergency broadcasting

Managed all asset inventory at all sites.

Created and did set up for all new employees.

Adhered to all cyber security measures.

Managed Active Directory

Bennu Oil & Gas/ Contract - Desktop Support Engineer

January 2015-December 2015

Provide support to all users (200 plus) in corporate offices and offshore platforms using remote tools.

Provide on call after-hours support.

Responsible for all onboarding (new users)

Provide support for all devise i.e. iPhone/Android/iPad

Supported all VPN tools (cisco AnyConnect) and Citrix applications

Set-up server 2012

Loaded Virtual Machines (VMWare)

Managed phone system (Avaya)

Responsible for all user access using active directory groups and policies.

L 3 Break Fix

Maintained all hardware and software for company.

Managed all Audio/Video

Audit of Active Directory of users and groups.

Audit of office 365/proper set up of Outlook

Created asset inventory.

Created back up system for company.

Created image for easy deployment.

Built and deployed pc/laptops for entire company

Noble Energy / Contract - IT Service Desk

August 2014- January 2015

Provide 100% remote support to end-users (5000+ users)

Troubleshoot issue with Citrix, Hardware, VPN, Cisco Phone system, Office applications, iPhone, iPad, Misc. Applications

Assists in organizing in-house training sessions.

Maintains help desk database and Company personnel information.

Creates and gives new users access to the Company’s network and email (Outlook)

Assists in updating and proofreading intranet and internet sites.

Deployment Office 365/Office 2013 suite

Health Scripts Management Services - Manager of IT/Consulting Contract

December 2013- August 2014

Created new architecture for infrastructure for company and sister companies.

Deployed new VOIP System (cisco/Avaya)

Created email system (Outlook Web-based)

Set up and organized all standard operating procedures.

Traveled to all US pharmacies that were being built

Created training system for organization.

Put in place security and disaster plan for company.

Provided helpdesk for all user’s company wide

Created Asset inventory.

Created VPN

Deployed Office 2013

Accounting AR system

Pharmacy Software system

Created web portal for distributors.

Developed new relationships with new vendors and maintained them

TECHNICAL SKILLS

Hardware & Infrastructure: PC/laptop deployment, servers, network printers, print servers, IP phones, mobile devices, barcode scanners, tape libraries, RSA devices, video conferencing, Cisco switches/routers, smart boards, firewalls, HMI systems, PLC cabinets, rack installation, CAT5/CAT6 cabling, and data center buildouts.

Operating Systems & Software: Windows 7/8/10/11, Windows Server 2003/2008/2012/2016/2022, BitLocker, Office 365, Active Directory, Hyper-V, VMware, Veeam, Citrix, Adobe, AutoCAD, SAP, SCCM/Software Center, ServiceNow, ITIL practices, Wonderware, Cisco ASA, Azure, SaaS, PaaS, IaaS, and StorageCraft.

Networking: DNS, DHCP, VPN, FTP, LAN/WAN, VLANs, routing and switching, Cisco CLI, HP switch configuration, Ubiquiti switch/AP configuration, SonicWall, Fortinet firewall/AP configuration, Cisco Meraki firewall/switch/AP configuration, EIGRP, BGP, OSPF, and ACLs.

OT Protocols & Industrial Networking: UDP, TCP, gRPC, Modbus, Serial RS-485, Profibus, OPC, ICS/SCADA environments, PLC/HMI support, and OT network segmentation.

TRAINING

CCNA Training - Global Knowledge

Wonderware Training

Nozomi Networks OT Cybersecurity Training

Microsoft Azure Fundamentals AZ-900

CISSP Coursework - Udemy

IT Project Management Coursework - Udemy

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