Remote Customer Support & E-commerce Manager

Summary

Remote administrative support professional with experience managing schedules, client communication, records, inboxes, and daily operations across retail, salon, and e-commerce settings. Brings strong organization, customer support, and digital tool experience, including CRM, team communication, and marketing platforms, with a track record of improving workflows, supporting clients, and keeping fast-paced business operations running smoothly.

Work experience

E-Commerce Manager/Retail Business Founder

Self-Employed • Covington

November 2019 to August 2025

• Launched and scaled an online retail business, reaching over $50,000 in profit during the second year of operation.

• Increased revenue by 32% in the first year through strategic advertising and targeted marketing campaigns.

• Improved online sales by 30% through SEO-focused listings and stronger product visual content.

• Maintained a perfect 5-star rating with more than 2,500 customer reviews through responsive service and issue resolution.

• Reduced overhead by 22% through cost controls and wholesale supply purchasing.

• Managed customer communication, marketing outreach, and daily operations using Zendesk, HubSpot, Intercom, Slack, Canva, Gmail, and MailerLite.

Salon Manager

Salon Bellissima • Auburn

September 2016 to December 2019

• Revitalized the salon’s online presence through website and social media launches, driving a 40% increase in foot traffic.

• Increased retail revenue by 33% within two months by refining merchandising strategy and coaching stronger upselling habits.

• Reduced overhead expenses by 28% by renegotiating supply purchasing and improving day-to-day cost controls.

• Streamlined front desk operations by organizing appointment flow, shift coverage, and daily administrative routines.

• Led staff oversight and task delegation to maintain service quality, team accountability, and a polished client experience.

• Supported scheduling, team communication, client outreach, and website updates using MindBody, Squarespace, Microsoft Teams, Microsoft Outlook, Gmail, Canva, and MailerLite.

Assistant Manager

SalonCentric • Kent

June 2011 to August 2016

• Contributed to 34% year-over-year sales growth by delivering exceptional customer service, supporting marketing initiatives, and building long- term client relationships.

• Managed inventory ordering, stock replenishment, and cycle counts while maintaining 98%+ inventory accuracy and minimizing stock shortages.

• Delivered knowledgeable customer support in person and by phone, resolving customer concerns while maintaining high service standards and product expertise.

• Processed daily cash handling, deposits, and end-of-day reconciliation with 99%+ transaction accuracy and strict financial accountability.

• Assisted with employee training, daily operations, and workflow improvements that increased team productivity and customer satisfaction.

• Analyzed sales and inventory reports to support business decisions and improve operational efficiency. Head Cashier

The Home Depot Inc • Covington

February 2009 to June 2011

• Delivered exceptional customer service while processing 200+ customer transactions per shift with speed, accuracy, and professionalism.

• Trained and mentored new cashiers on POS systems, company procedures, and customer service standards to support efficient front-end Kendra Damey

Remote Administrative Assistant

+1-253-***-**** / ***************@******.*** / Covington, WA operations.

• Balanced cash drawers, completed opening and closing procedures, and maintained 99%+ cash handling accuracy.

• Consistently ranked among the store’s top performers for Home Depot Consumer Credit Card enrollments, exceeding monthly customer engagement goals.

• Resolved customer concerns, returns, and exchanges quickly and professionally, contributing to improved customer satisfaction and loyalty.

• Collaborated with management to maintain efficient front-end operations, reduce customer wait times, and support high-volume business periods.

Education

Business Administration And Management (Associate Of Applied Science) Renton Technical College / Green River Community College September 2012 to June 2014

Skills

Languages

English • Fluent

Certifications

DEXA Virtual Assistance Bootcamp

January 2026

Training in remote administrative, technical, and creative support. Client communication and executive support fundamentals. Digital tools for virtual collaboration and workflow management. Time management and independent remote work systems. Marketing and online business support assistance.

Licenses

Driver's License

Administrative support Calendar management Email management Data entry Recordkeeping Appointment scheduling Inbox management Document preparation Client communication CRM systems

Contact this candidate