Receptionist Assistant - Front Desk Operations

Shahid Din

Receptionist — Guest Service Agent

+971-**-***-****

# ***********@*****.***

* Abu Dhabi, UAE

Pakistani Nationality — Own Visa

Professional Summary

Customer-focused Receptionist with 2+ years of experience in the hospitality industry, providing professional front desk services and excellent guest support. Skilled in guest relations, telephone handling, reservations, booking coordination, administrative tasks, and maintaining a welcoming environment. Strong communication skills with the ability to handle customer inquiries professionally while ensuring smooth daily operations. Skills

• Front Desk Management

• Guest Relations

• Customer Service

• Telephone Email Communication

• Reservation Handling

• Booking Coordination

• Check-in Check-out Support

• Guest Complaint Resolution

• Data Entry Record Keeping

• Administrative Support

• Microsoft Office

• Professional Communication

• Multitasking

• Time Management

• Problem Solving

Professional Experience

Receptionist

Peshawar Serena Hotel, Pakistan

2022 – 2024

• Welcomed guests professionally and created a positive first impression.

• Managed reception desk operations in a busy hotel environment.

• Handled guest inquiries, telephone calls, and booking requests.

• Assisted guests with reservations and hotel services.

• Supported check-in and check-out procedures.

• Maintained accurate guest records and documentation.

• Coordinated with housekeeping and management teams.

• Addressed guest concerns and provided effective solutions.

• Maintained professional communication with guests and colleagues. Education

Intermediate

GPGC College, Miran Shah

Matriculation

Iqra High School, Char Khel

Certifications

• IOSH Managing Safely

• OSHA 30-Hour Certification

• First Aid Certification

• Fire Safety Certification

Technical Skills

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• CIT (Computer Information Technology)

• Email Communication

• Data Entry Documentation

Languages

• English

• Urdu

• Hindi

• Pashto

• Basic Russian

• Basic Chinese

Driving Licence

UAE Driving Licence – Light Vehicle Category C

Additional Strengths

• Professional and welcoming personality

• Strong guest service skills

• Excellent communication abilities

• Ability to work in a fast-paced environment

• Quick learner and adaptable

• Team player with positive attitude

• Attention to detail

• Customer satisfaction focused

References

Available upon request.

Contact this candidate