Remote Sales & Customer Service Professional
Resume:
Resume *
Hiram Ghezzai Wilkins
Lansing, MI
************@*****.***
Professional Summary
Customer service professional with 15+ years of experience delivering exceptional guest experiences in fast-paced environments. Skilled in communication, problem-solving, and managing high-volume customer interactions. Seeking a remote sales and customer service role.
Core Skills
- Customer Support (Phone, Email, Chat)
- Booking & Reservation Coordination
- Conflict Resolution
- Multitasking
- Attention to Detail
- Payment Processing
- Adaptability & Fast Learning
Professional Experience
Soup Spoon Cafe — Lansing, MI
bartender & catering / Hospitality Specialist
July 2014 – Present
- Deliver personalized customer service
- Handle high-volume service efficiently
- Resolve customer concerns quickly
- Train new employees
Londoner — Addison, TX
Bartender & Closing Manager
Feb 2011 – 2014
- Managed operations and staff
- Handled customer issues professionally
- Maintained inventory and workflow
Humperdinks — Addison, TX
Bartender
2006 – 2011
- Provided service in high-volume environment
- Managed multiple customer requests
Spaghetti Warehouse — Plano, TX
Head Server & Bartender
2002 – 2006
- Delivered excellent customer experiences
- Trained staff and maintained standards
Education
Collin County Community College
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