Remote Customer Service & Retention Specialist

Jamie Green

Austin, TX 512-***-**** ************@*****.***

Professional Summary

Experienced Remote Customer Service Representative with extensive experience supporting customers in high-volume call center and remote environments. Skilled in inbound customer support, de-escalation, account management, billing support, documentation, problem-solving, and delivering excellent customer experiences. Proficient with CRM systems, Microsoft Office, Google Workspace, and remote collaboration tools.

Core Skills

Remote Customer Service • Inbound Calls • Customer Retention • Conflict Resolution • De-escalation • CRM Software • Data Entry • Microsoft Office • Google Workspace • Email Support • Documentation • Problem Solving

Professional Experience

Spectrum – Customer Care / Retention Specialist (Remote) 2021–2026

Handled high-volume inbound customer calls regarding billing, accounts, and services.

Resolved customer issues while maintaining quality and customer satisfaction goals.

Documented customer interactions accurately using CRM software.

De-escalated complex situations and helped retain customer accounts.

Clearlink – Customer Support Representative (Remote) 2016–2021

Provided customer support by phone.

Resolved customer concerns efficiently.

Maintained productivity and quality standards.

Hawaiian Bros / Kitchen United – Team Lead 2011–2016

Led daily operations, trained employees, and resolved customer concerns.

Fuddruckers – General Manager 2006–2011

Managed daily restaurant operations, coached staff, and ensured excellent guest service.

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