Customer Service & Security Professional
Resume:
C O N T A C T
**********@*****.***
Richmond, VA 23224
VIRGINIA UNION UNIVERSITY
Major: Mass Communication and
Photography
E D U C A T I O N
Administrative Skills: Calendar
Management, Clerical Support,
Scheduling, Event Planning, Data Entry
(CRM), Office Coordination, Financial
Audits & Basic Bookkeeping,
Hospitality/Guest Services, Record
Keeping, 45+WPM
Technical Skills: CCTV Monitoring,
Microsoft Office Suite (all systems),
PowerPoint Preparation, Order Entry,
Access Control, CRM, Google Suite and
Operations, Proficient computer
operations with the ability to learn job
specific software.
Soft Skills: Problem-Solving, Critical
Thinking, Time Management, Effective
Communication, Conflict Resolution,
Creative Thinking, Customer Retention,
Interpersonal skills, Adaptability,
Analytical, Confidentiality
P R O F I L E S U M M A R Y
Experienced and results-driven Customer Support with a proven track record in developing and executing successful retention strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, lost prevention, leadership, and creative problem-solving to achieve business objectives. I a m a goal-oriented, optimistic, adaptable and punctual individual. Excels independently and in team settings .
Desired positions include: Customer Service and Hospitality. W O R K E X P E R I E N C E
Atlantic Union Bank- Teller
November 2023 - December 2025
Admiral Security- Unarmed Security
Maintained a structured cash handling/ teller experience to manage customer influx and accurate currency .
Contributed to customer satisfaction and retention Assisted with commercial loan process and approval Shift supervisor/ Rank: sergeant
Increased productivity by developing filing system and providing administrative support and notation to all departments. Analyzed CCTV security systems and loss prevention Utilized multi system computer programs for data entry, access control, and research purposes
Dispatched for in house security/ emergency services and utilization of multi line communication systems to process request and concerns Data Entry- maintained descriptive Excel log of shift occurrences, incidents, and maintenance issues
Assist with general administrative duties: stocking on site store, sending faxes, making copies, answering calls, event / meeting planning, and calendar/ policy management
TAMIA NOEL
Customer Support, Hospitality, Operations
November 2020 - December 2022
Amazon - Driver
Adhered to all operation and safety procedures to maintain the quality of merchandise
Utilized multi system communication components to protect private, personal information and facilitate clear communication with teammates and support. Used interpersonal skills to uphold the corporations values, mission, and image. March 2020 - May 2023
Target- Customer Service Representative
assisting customers, processing sales, merchandising, stocking, and maintaining store appearance, focusing on creating a positive shopping experience through strong communication, problem-solving, and product knowledge to drive sales and build customer loyalty, often involving flexible hours and teamwork.
November 2018 - April 2020
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