Customer Service & Claims Specialist

Tiffani Pyburn

Arlington, TX ***** *************@*****.*** 214-***-****

Professional Summary

Customer relations. needs, Adept and empathy. at and building Proven Service maintaining track rapport, Specialist record compliance educating with of resolving over in clients, fast-10 years paced complex and of delivering call experience issues, center supporting solutions and in benefits, corporate with diverse claims, professionalism environments. customer and client Professional Experience

Benefits Customer Service Representative (Remote)

Willis Towers Watson – Remote September 2024 – May 2025

• • accounts. • • • • Responded Educated Accurately Resolved Maintained Delivered complex participants empathetic processed to HIPAA inbound customer compliance benefit and on inquiries healthcare knowledgeable service elections while regarding issues plans, handling during assistance, using benefits 401(Annual sensitive k)internal, pension, enrollment, improving Enrollment personal systems and claims, participant flexible health and and qualified resources. and information. spending eligibility. satisfaction. life events. Claims Processor

State Farm Insurance – Richardson, TX August 2021 – February 2023

• settlement. • • satisfaction. • Managed Interpreted Delivered Balanced property, high updates policies call volumes and theft, to determine support commercial, and via administrative coverage, phone and and weather-liability, email, tasks related and ensuring in a damages. fast-claims paced client from call understanding intake center. to and Client Relations Specialist

General Information Services LLC – Richardson, TX January 2017 – June 2021

• • • Collected Utilized Maintained online and accurate verified court access case data notes from and and research clients ensured and methods public data integrity to record process sources throughout and validate for background client legal files. records. checks. Education

Cosmetology – Ogle Beauty School October 2007 – May 2008 Skills

• • • • • • • • Customer Benefits Call Technical Microsoft Order HIPAA Public Center Entry Records Compliance & Office Support Service Claims Operations & Data Research (Word, & Support & Management Client Troubleshooting Excel, Relations PowerPoint)

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