Customer Service & Community Outreach Professional

Claudette Cade

*** *********** ****** ● Buffalo, New York 14208 ● 716-***-**** Home 716-***-**** Cell

*************@*****.***

SUMMARY OF QUALIFICATIONS

Offering extensive, diverse experience in various fields of employment

Dedicated to providing quality customer service

Ability to listen, communicate effectively and quickly establish rapport

Compliance with all safety rules and regulations

Able to maintain confidentiality

Enjoys contributing to a team effort and creating a positive work environment

Able to work with diverse populations

Computer skills: Microsoft Word, Excel, Access, Power Point, In-House Software, Internet, E-Mail

EXPERIENCE

Lt. Col. Matt Urban Center, Lead Housing Specialist, Buffalo, New York (01/18/2022-08/15/2025)

Consumer Intakes, greeting individuals in person and via telephone that are interested in applying for assistance, fielding telephone calls regarding the Housing Repair Program or other agency departments

Creating Correspondence, community outreach using telephone calls and in person by attending public events to represent the agency. Photographing of properties that applying for assistance within the agencies coverage area or pose problems to the community-at-large

Screener/Navigator, take calls regarding Medicaid and other services. Navigating callers to receive the proper services from the proper agencies. Assist agencies in contacting and communicating with available persons seeking support.

GLORIA j. PARKS COMMUNITY, SENIOR SERVICES, Buffalo, New York (12/11/2019-11/11/2021

Clerk, Computer instructor

Responsible for performing various administrative duties including filing, data entry, greeting individuals in a timely manner, registration for programs, handling incoming and outgoing telephone calls, creating and distributing correspondence regarding membership, computer operation instruction.

C & R Housing, Incorporated, Buffalo, New York (6/2018-10/2019)

Outreach Coordinator/Intake Coordinator

Accountable for performing various general office duties including filing, data entry, greeting individuals in a timely manner, operated telephone systems, timecards, payroll, light bookkeeping, correspondence

Performed intake of consumers for NYSERDA (Empower) program, created literature, provided presentations to various agencies.

OTHER RELEVANT EXPERIENCE

Social Security Administration, Clerk (Internship)

Performed data entry, filing, mail duties, client appointment notification, Business2Business

Councilmember Beverly A. Gray, Campaign Assistant, Volunteer Coordinator

Creation of campaign flyers, brochures, instruction of volunteers

Women for Human Rights and Dignity (W.H.R.D.), Director of Transitional Services

Managed two facilities, for single women and their families, provided resources and temporary assistance

Bethel Headstart Inc., Family Partner

Assisted pre-K students and their families with admission into the program

Record keeping, linking families with community resources, health records, and housing assistance

EDUCATION

Buffalo State College, Bachelor of Science Social Work December 2009

Buffalo State College, Bachelor of Science Criminal Justice May 2011

MILITARY

United States Army Reserves, Honorable Discharge

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