Administrative Professional - Front Desk & Records

Isis Wilson

Administrative Professional

Richmond, CA

415-***-**** ************@*****.***

Customer-focused Administrative Professional with 10+ years of experience supporting front desk operations, client relations, retail operations, Supervisory roles and office coordination in fast-paced environments. Skilled in managing high-volume calls, scheduling, data entry, and maintaining organized records.

SKILLS: Front Desk Operations • Customer Service • Client Relations • Appointment Scheduling • Data Entry • Records Management • Multi-line Phone Systems • Office Administration • Microsoft Office • Conflict Resolution • Time Management • Cash Handling • Team Collaboration • Communication Skills

TECHNICAL SKILLS: MS Office (Word, Excel, Outlook, Powerpoint, Teams, 365) • Zendesk

• Google (Meet, Docs, Gmail, Sheets) • Data Entry Systems • Multi-line Phone Systems

• POS Systems • Electronic Records Systems • Salesforce • JavaScript • Photoshop • Zoom EMPLOYMENT HISTORY

Administrative Support / Medical Assistant

Contra Costa Oncology – Walnut Creek, CA, 08/05/2024 to Present – 40 hours weekly

• Provided front desk support greeting clients, managing check-in/check-out

• Scheduled appointments, updated records, and ensured accurate data entry in electronic systems

• Handled inbound and outbound calls, responding to inquiries and directing requests appropriately

• Maintained organized documentation and supported daily office operations

• Coordinated communication between clients and staff to ensure smooth service delivery Security Operations Center (SOC) Operator

Allied Universal – San Francisco, CA, 04/23/2019 to 07/06/2021 – 40 hours weekly

• Promoted within 3 weeks for strong performance and reliability

• Managed high-volume incoming calls and multi-line phone systems in a fast-paced environment, trained new hires, performed Supervisory duties when company was short staffed

• Logged detailed reports and maintained accurate records of daily activities

• Provided information and support to clients, staff, and vendors, ensuring clear communication

• Monitored operations, responded quickly to issues, demonstrated strong problem-solving skills Security Guard

Protech Security – Oakland, CA, 09/12/2018 to 04/16/2019 – 24 hours weekly

• Delivered front-facing customer service while managing access control and assisting visitors

• Maintained accurate logs and completed detailed reports

• Resolved customer questions and concerns in a professional and timely manner Clerk/Cashier (Pharmacy Technician in Training)

CVS Pharmacy – San Francisco & Oakland, CA, 08/08/2017 to 12/05/2018 – 32 hours weekly

• Managed front desk and register operations, handling high-volume customer interactions daily

• Assisted customers with transactions, inquiries, and services such as Photo Center and MoneyGram

• Maintained organized work areas, stocked inventory, and supported overall store operations

• Provided efficient and friendly service in a fast-paced retail environment

• Processed pharmacy pick-up orders, managed inventory and refilled prescriptions Sales Floor Supervisor

JCPenney – Pleasanton, CA, 06/16/2015 to 08/02/2017 – 40 hours weekly

• Actively listened to customer issues to resolve problems, processes jcp.com orders and returns, managed MTO and return to vendor items, trained new hires, hold teams accountable for their performance and attendance

• Planned floor moves, placed graphics, executed visual details based on company guidance, logistics, performed cycle counts, system uploads, Radio Frequency Identification Scans Sales Support Specialist

JCPenney – Pleasanton, CA, 09/16/2013 to 06/16/2015 – 40 hours weekly

• Stocked shelves, racks, cases, bins and tables on sales floor with new or transferred merchandise

• Examined merchandise to identify items to reorder or replenish, managed fitting rooms

• Professionally answered all customers’ questions and advise customers on merchandise selection

• Itemized items, used cash register for sales transactions, used POS system, change price tags on merchandise and mark down items on sale

EDUCATION

Medical Assistant Program: Mt. Diablo Adult Education – Concord, CA Completed: Oct 2024 High School Diploma: City Arts & Technology High School – San Francisco, CA 2009 - 2013

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