Property Assistant Manager & Medical Assistant

April Jones

Jacksonville, FL ***** +1-904-***-**** *********@*****.***

Work Experience

Assistant Manager

Highmark Residential Jacksonville, FL

August 2024 to March 2026

• Lease Administration

• Rent Collection & Delinquency Management

• Vendor Management

• Tenant Retention & Customer Service

• Property Inspections & Safety Compliance

• Budgeting & Financial Reporting

Leasing Agent/Assistant Manager

Southeastern property management Jacksonville, FL May 2022 to February 2024

• Lease Administration.

• Property Maintenance and Repairs.

• Tenant Relations.

• Budgeting and Financial Analysis.

• Property Inspections.

• Lease Negotiation.

• Vendor Management.

• Fair Housing Laws and Regulations.

Medical Assistant

Jax Spine and Pain Centers Jacksonville, FL

July 2022 to August 2023

Vital signs

Schedule patient appointments

Assist physicians with medical procedures

Patient assessment and triage

Phlebotomy

Collect and prepare laboratory specimens

Electronic medical record implementation

Medical coding and billing

Medical records management

Medical terminology

Patient education and counseling

Sterilization and infection control

Equipment and supply maintenance

Medical teamwork

Medication Administration

Call Center Representative

ADT Security Service

June 2021 to May 2022

· Answer incoming calls from customers with inquiries on product orders.

· Handled about 50-60 calls per day.

· Assist various departments in facilitating sales of all products in the company portfolio.

· Analyze customer issues and assist in resolving within the required timeframe.

· Coordinate with customers and ensure appropriate questioning to identify issues.

· Manage all customer inquiries and summarize to present to management.

· Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

· Maintain accuracy of all data and verify the same for all customer services Leasing Agent

Career Strategies Inc. Jacksonville, FL

June 2018 to August 2021

· Meet with prospective renters and take them on tours of the units that interest them.

· Prepare and execute leases in accordance with our property standards and regulations.

· Conduct credit checks and other background tasks to qualify potential renters.

· Collect application fees, security depots and rent payments.

· Coordinate property maintenance

Customer Representative

Christian Consulting Philadelphia, PA

February 2021 to June 2021

· The Employee shall act as a consultant of the Employer and in such capacity shall perform customer technical development and customer support duties for the

Employer.

· The Employee shall use his best efforts In carrying out the Employee's duties and shall abide by the rules, regulations and policies of Employer pertaining 10 the performance of such duties, any and all contracts for the sale of the Employer's business services to customers solicited by the Employee and any modifications of any such contracts require written approval by the Employer prior to being effective. Customer Service Representative

Florida Blue Jacksonville, FL

August 2019 to July 2020

· Resolve customer complaints via phone. email, mail, or social media.

· Use telephones to reach out to customers and verify account information.

· Greet customers warmly and ascertain problem or reason for calling.

· Cancel or upgrade accounts. Assist with placement of orders, refunds or exchanges. Administrative Assistant

Mayor's Summer Youth Employment Program

June 2016 to August 2016

· Forwarding information by receiving and distributing communications via emails and walk-ins, collecting and mailing correspondence; copying information and scribing during meeting.

· Filing data numerical and alphabetically.

· Serves customers by backing-up the receptionist, answering phones and forwarding messages. Education

High School Diploma

William Raines Senior High Jacksonville, FL

High school diploma or GED

Trade school

Bachelor's degree

Associate's degree

Skills

Spark Financial services Marketing QuickBooks Cashiering Fair Housing regulations Management Organizational skills Mac OS Microsoft Office Banking Legal administrative experience Accounting and finance experience Office experience CPT coding Microsoft Powerpoint Property management Business development Adobe Acrobat Google Docs EHR systems Interviewing Accounting Windows Pediatrics Time management EMR systems Mechanic experience Phone etiquette Attention to detail Continuous improvement Accounting software Google Suite Litigation Microsoft Access Ophthalmology X-ray Nutrition Yardi Care plans Medical imaging Data analysis skills Section 8 Computer skills Medical assisting Excel data analysis Vital signs Prescription processing Driving Social media management Microsoft Word eClinicalWorks Medical terminology ADP Ob/Gyn Fair Housing Regulations Tax credit LIHTC Accounts Receivable HCPCS Negotiation Clerical experience Medical billing Technical support Electronic health records (EHR) management Medical sales Aged receivables report Event Planning Athenahealth Hospital experience Medicare Customer service Customer complaint resolution Communication skills Injection administration Records management Revenue cycle management Accounts Payable Sales Budgeting Microsoft Excel Law office Office management Medical administrative support Patient interaction Outpatient Payroll Financial sales Cash handling HubSpot VLOOKUP function Microsoft Outlook Automotive service Grammar Experience iOS OOP

Languages

English

Certifications and Licenses

Driver's License

Property & Casualty License

Certified Medical Assistant

Insurance Producer License

ASE Certification

BLS Certification

CPCT/A

CNA

EMT Certification

ACLS Certification

Certified Phlebotomy Technician

CPR Certification

EPA Certification

CMCA

Certified Apartment Manager

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