Business Administration & Proposal Specialist

JAPRIL BALDERA

Address: ** ***** ***** **. ********, Olongapo City, Zambales, Philippines 2200

Phone: 099*-***-**** 096*-***-****

Email: *******.**@*****.***

September 21, 2003 Age:22

SUMMARY

Reliable and highly adaptable Business Administration graduate with a strong background in customer service, proposal writing, and food safety. Proven ability to learn new skills quickly, handle fast-paced environments, and work well in both remote and face-to-face settings. Committed to delivering high-quality work and supporting company goals through a strong work ethic and constant growth.

WORK EXPERIENCE

Proposal Writer Intern (Remote)

Planate Management Group South East Asia Corporation February 2026 – July 2026

• Assisted in preparing and submitting business proposals for U.S. government projects that results in time efficient manner.

• Ensured compliance with proposal requirements and submission guidelines of US Veterans Affairs. Customer Account Manager / Customer Loyalty Specialist Buwelo BPO Solutions

May 2024 – March 2025

• Resolved escalated Tier 2 account, billing, contract renewals, sales and scheduling issues with empathy and professionalism, ensuring timely resolutions and strong client relationships.

• Assisted in Quality Assurance (QA) for monitoring and evaluating customer and representative interactions.

• Reviewed, processed, and resolved insurance claims and benefit appeals in a timely and accurate manner. Service Crew

McDonald’s

January 2023 – May 2024

• Maintained food safety and hygiene standards in a fast-paced environment

• Assisted in achieving daily operational targets while ensuring quality, accuracy, and customer satisfaction EDUCATION

Tertiary Education:

Bachelor of Science in Business Administration

Gordon College 2022 - 2026

Major in Marketing Management

Best in Research Paper for BSBA - MM

Published Research: “Influence of Students’ Perceptions and Use of AI on Academic Learning: A Study of BSBA Marketing Students at Gordon College DOI: 10.55927/fjmr.v4i8.471 Upper Secondary Education:

Humanities and Social Sciences

Tapinac Senior High School 2020 - 2022

With Honor

REFERENCES

Chrislynn Jemm Castro Angel Misa Rochelle Abia

Phone: 093******** Phone: 095******** Phone: 099******** Dunbrae Inc, Admin CSR, Buwelo BPO Marketing, PNB

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