Program Manager

BRANDY AHUMIBE

Cerritos, CA 562-***-**** *********@*****.*** linkedin.com/in/brandyahumibe

PROGRAM MANAGER PAYMENT OPERATIONS OPERATIONAL EXCELLENCE Strategic Program Manager with more than 15 years of experience leading cross-functional initiatives, optimizing payment operations and driving operational excellence across fintech and financial services. Proven success analyzing complex operational challenges, mitigating risk, strengthening compliance and audit readiness, and delivering scalable operational improvements that strengthen financial performance. Experienced leveraging AI-assisted tools to accelerate operational analysis, documentation, project tracking, and process development while applying sound business judgment to investigate operational discrepancies, identify root causes, and implement sustainable business solutions. Recognized for translating business objectives into actionable execution plans, aligning cross-functional stakeholders, and implementing operational improvements that enhance efficiency, compliance, and business outcomes. AREAS OF EXPERTISE

Program Management Project Management Process Optimization Operational Excellence Cross-Functional Leadership Payment Operations Risk Management Fraud Operations Compliance Audit Readiness Regulatory Operations Root Cause Analysis Incident Investigation Data Analysis Pattern Recognition Operational Risk Internal Controls Partner Management Stakeholder Management Performance Reporting Reconciliation Continuous Improvement AI-Assisted Analysis AI-Assisted Documentation Workflow Automation Process Documentation PROFESSIONAL EXPERIENCE

Intuit Remote Jun 2024 - Present

STAFF PROGRAM MANAGER

● Led end-to-end program delivery for operational improvements by defining requirements, estimating implementation effort, assessing operational risks, and coordinating cross-functional stakeholders from request through implementation.

● Investigated transaction-level payment processing failures, analyzed system configuration issues, and partnered across engineering, product, and payment operations to resolve account discrepancies, strengthening audit readiness and reducing operational risk.

● Recovered $105K by investigating payment partner enrollment discrepancies affecting 488 pre-dispute transactions, identifying processing errors, and advocating stronger verification controls with the payment partner to reduce future financial risk.

● Analyzed 955K merchant records to identify logic defects responsible for 90% transaction rejection rate, restoring reporting accuracy and improving payment processing outcomes.

● Led onboarding of new transaction divisions by establishing funds transfer instructions, validating payment processing requirements, and coordinating cross-functional implementation to improve long-term operational stability.

● Leveraged AI-assisted tools to accelerate operational analysis, develop project tracking artifacts, draft process documentation, and streamline stakeholder communications while validating outputs for accuracy, compliance, and business requirements.

Intuit (via Korn Ferry) Remote Feb 2023 - May 2024 SUPPORT OPERATIONS ANALYST III

● Investigated settlement exceptions, managed recovery of missing settlement funds, monitored transaction file processing, and analyzed partner availability trends to reduce financial exposure and prevent revenue leakage.

● Developed a standardized missed settlement file playbook supporting contingency planning for up to $1B in settlement variance scenarios, improving operational readiness and reducing manual decision-making during reconciliation.

● Improved operational visibility across 12 external payment partners by implementing a centralized tracking system for project status, operational reviews, escalations, issue tracking, and executive reporting.

● Investigated operational incidents, settlement exceptions, and reporting discrepancies across 25 daily settlement files representing more than $4M in daily payment volume, identifying root causes and recommending scalable process improvements.

BRANDY AHUMIBE

Cerritos, CA 562-***-**** *********@*****.*** linkedin.com/in/brandyahumibe

● Utilized AI-assisted analysis to investigate operational discrepancies, synthesize findings, enhance process documentation, and support development of standardized operational procedures that improved operational consistency and cross-functional knowledge sharing.

BlockFi Remote Jul 2021 - Feb 2023

OPERATIONS MANAGER / DIRECTOR, PAYMENT OPERATIONS

● Led and developed a six-member team supporting payments operations, fraud operations, and loan servicing while driving operational performance and consistently achieving key performance indicators.

● Generated more than $300K in annual savings and recovered 160 hours of team capacity by analyzing operational workflows, identifying improvement opportunities, and implementing 15 cross-functional process enhancements.

● Leveraged operational performance metrics, trend analysis, and stakeholder collaboration to translate business objectives into scalable operational strategies that improved workflow efficiency and execution.

● Applied AI-assisted tools to streamline documentation, evaluate operational workflows, draft process improvements, and enhance project tracking for cross-functional initiatives, enabling more efficient execution and knowledge sharing. PROFESSIONAL EXPERIENCE CONTINUED

City National Bank Los Angeles, CA Jul 2019 - Jul 2021 DEBIT CARD OPERATIONS OFFICER

● Reviewed client account activity, transaction adjustments, and operational exceptions to identify risk, investigate discrepancies, resolve issues, and minimize escalations.

● Ensured accurate, compliant settlement processing by certifying daily reconciliations for ATM cash supply, Visa settlement, ATM surcharge, and Star settlement.

● Trained 3 colleagues on ATM transaction research, fee waivers, chargebacks, terminal reconciliation, and ledger allocations.

Bank of America Long Beach, CA Nov 2016 - Jul 2019 FINANCIAL CENTER OPERATIONS MANAGER

● Managed daily branch operations and led a team of 7 colleagues, ensuring operational excellence and compliance with regulatory requirements.

● Strengthened client relationships by identifying financial needs and delivering tailored banking solutions. Comerica Bank Tustin, CA Mar 2016 - Nov 2016

RETAIL PERSONAL BANKER

● Expanded banking relationships through a consultative approach, identifying client financial needs and recommending appropriate products and services.

● Maintained high client satisfaction by delivering accurate, responsive, and client-focused service. MUFG Union Bank Irvine, CA Sep 2013 - Jan 2016

SENIOR CREDIT OPERATIONS ADMINISTRATOR

● Directed Commercial Credit Center operations by conducting quality reviews of $5M client portfolios, identifying documentation gaps, strengthening compliance with internal standards, and documenting standardized operational procedures to improve consistency and efficiency.

● Centralized operations support outside the credit unit by documenting and standardizing processes, improving consistency and operational efficiency.

EDUCATION

Bachelor of Arts, Communication Studies (Human Communication) California State University, Fullerton

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