Customer Service & Technical Support Professional
Resume:
W
Jocelyn
Watson
jocelynwatson**@gm
ail.com
Cleveland, MS 38732
SUMMARY
Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. [Software] expert with [Number] years of experience in related roles. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Motivated to keep customers happy and contribute to the company's success. To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the [Type] business. Account management Retail store support Route dispatch Order fulfillment Sales expertise Key stakeholder relationship building SKILLS
Account management
Retail store support
Route dispatch
Order fulfillment
Sales expertise
Key stakeholder relationship building
EXPERIENCE
Technical Support Representative
Atlanta, MI
Amazon/ Oct 2023 to Nov 2024
Supported customers with online billing, access, and account issues. Identified potential areas for improvement in existing products or services. Resolved record-breaking backlog of support tickets following major system malfunction.
Stayed abreast of latest software developments to enhance job knowledge. Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Collaborated with other departments such as sales, marketing, and engineering, as required.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Work from Home Customer Service Agent
Cincinnati, US
GDCC-EAST (Global Data Collection Company)/ Mar 2022 to Aug 2023 Increased club profits by [Number]% by upselling lessons, club repair, and apparel to members
Named Top Seller for [Timeframe] through [Action]
Answered [Number] daily phone calls in order to efficiently resolve [Type] customer issues
Used [Skill] and [Skill] to nurture customer relationships, which resulted in lucrative business opportunities
Used [Skill] and [Skill] to nurture customer relationships, which resulted in lucrative business opportunities
Participated actively in safety drills by leading others through [Task] and [Task] Kept an eye on things
Raised the stakes.
EDUCATION AND TRAINING
High School Diploma
East Side High School May 2004
Cleveland Ms
ACTIVITIES AND HONORS
Association for Computing Machinery
Toastmasters
Project Management Institute
Society of Women Engineers
ServSafe
Microsoft Certified Systems Engineer (MCSE)
CompTIA Network+
ACCOMPLISHMENTS
Prepared
Consulted
Integrated
Solved
Proposed
Trained
Documented
ADDITIONAL INFORMATION
CERTIFICATIONS
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