Customer Service & Call Center Specialist

KIARA BENNETT

**** ****** *** *********** **, ***06 423-***-**** **************@*****.***

OBJECTIVE

Hard-working professional with 3 years of experience and a proven knowledge with conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the role at your company.

SKILLS AND ABILITIES

Microsoft Office – Word, PowerPoint, Excel, ect.

Customer Service

Communication skills

Inbound/outbound calls

Data entry

Listen skills

10 Key

EDUCATION

May 2018

Tennessee College of Applied Technology-Nashville Nashville,TN Computer System Support-Computer Technology

EXPERIENCE

06/2024-Current

HomeServeUSA

CSR- Repair Management

● handling customer claims, verifying coverage, troubleshooting issues, and deploying licensed contractors for home repairs covered under the company's plans.

● managing customer communication, data entry for account information, and assisting with contract renewals by providing excellent customer service in a call center environment. 07/2022-06/2024

Risetek Global

Customer Service Representative

● Answer inbound calls providing accurate information on ticket violations

● Take payments to remove customer boots

● Review documents to insure insurance and registration is up to date. 03/2021-03/2022

BCForward

Call Center Agent

● Filing federal pandemic and regular benefit claims.

● Addressing general account inquiries.

● Identification and resolution support for varied and complex account situations. 02/2020-10/2020

Missionside

Customer Service Representative

● Conducted in/outbound calls to complete and follow up with people’s 2020 census. 07/2019-10/2019

Hearthside Food solution

Packer

● Place products in trays, bags, cartons, or containers. 04/2019-06/2019

Fedex Supply Chain

EMR Technician

● Responsible for restarting systems through BIOS.

● Diagnose and determine issues with systems that need to be routed to EMR for repair.

● Responsible for disposition inventory between recovery grades.

● Responsible for proper cosmetic inspection, cleaning of product, and following specific guidelines for label placement and orientation.

02/2019-04/2019

NGroup

Packer

● Fold and sort clothes in boxes to get ready to be shipped off. 11/2018-01/2019

Ross. Dress for Less

Warehouse Associate

● Unload boxes from the shipping truck.

● Unpack the boxes, while placing items in the correct container.

● Place the items on the store floor.

09/2018-11/2018

Shoals Technologies Group

Warehouse Associate

● Make in-line fuses while maintaining a clean work space. 08/2017-12/2017

Macy’s

Warehouse Associate

● Scan items to get ready to be boxed and shipped.

● Keep the work area neat and clean.

● Worked well with fellow Associates, Supervisors, and Managers to meet company goals.

● Followed all Location Safety and Security Guidelines. 06/2017-08/2017

Kroger

Deli Associate

● Offer product samples to help customers discover new items or products.

● Shaved and sliced meats and cheeses for customers and correctly follow product recipes.

● Assisted with product production, packaging, presentation and restocking.

● Gained and maintained knowledge of department products and made customers feel welcomed and appreciated by responding to questions and making suggestions about products and recipes.

05/2016-05/2017

Subway

Shift Lead

● Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.

● Demonstrated a complete understanding of menu items and explained them to guests accurately.

● Used the cash register to record the order and compute the amount of the bill.

● Collected payment from guests and made change.

● Understood and adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.

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