Bilingual Inside Sales & Healthcare Solutions Leader

HILDA GUEVARA

Bethlehem, PA ***** 484-***-**** *******@*****.***

VERSATILE PROFESSIONAL with more than 12 years of experience spanning inside sales, business development, healthcare, administrative support, customer service, and leadership. Proven record of exceeding sales goals, building client relationships, training employees, and delivering exceptional service. Bilingual in English and Spanish. AREAS OF EXPERTISE

Inside Sales • Business Development • Consultative Selling • Administrative Support • Customer Service • Relationship Building • Appointment Scheduling • Team Leadership • Employee Training PROFESSIONAL EXPERIENCE

ADP – Allentown, PA

Digital Sales Representative – Partner Channel (04/2026–Present)

• Develop and maintain strategic relationships with accountants, financial advisors, and consultants.

• Educate partners on payroll, HR, benefits, and workforce management solutions.

• Conduct consultative needs assessments and recommend tailored business solutions.

• Deliver presentations and product demonstrations.

• Manage CRM pipeline and collaborate with partners to drive referrals and business growth. Physician Recommended Nutriceuticals (PRN) – Philadelphia, PA Bilingual Product Advisor (10/2020–03/2026)

• Answered inbound calls and conducted outbound outreach to patients.

• Consistently exceeded sales goals and productivity metrics.

• Worked with ophthalmology and optometry offices nationwide.

• Trained new employees and provided consultative product recommendations. Coordinated Health – Allentown, PA

Front Desk & Bilingual Solution Center Specialist (01/2018–09/2020)

• Scheduled appointments across multiple specialties.

• Assisted with referrals, insurance verification, prior authorizations, and patient communications.

• Interpreted for Spanish-speaking patients.

• Promoted based on performance.

Sequential Technologies International – Bethlehem, PA Team Lead (08/2015–12/2017)

• Led a team of 17 routing analysts.

• Managed scheduling, coaching, interviews, performance reviews, and reporting.

• Partnered with technical support to maintain business continuity. Previous Experience

Certified Nursing Assistant – Gracedale Nursing Home Inbound Sales Representative – Wells Fargo

Senior Bilingual Representative – Synchronoss Technologies EDUCATION & CERTIFICATIONS

Northampton Community College (Coursework)

Certified Nursing Assistant (CNA)

LANGUAGES

English (Native) Spanish (Fluent)

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