Administrative Specialist & Customer Service Coordinator

Emily Chmielewski

North Ridgeville, OH 216-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented customer service and administrative professional with 5+ years of experience managing high-volume communications, maintaining records, and supporting operational workflows across fast-paced environments. Proven ability to build relationships, resolve inquiries with urgency, and manage competing priorities with accuracy. Seeking to bring strong organizational and communication skills to a new role.

EXPERIENCE

Sunset Memorial Park -- North Olmsted, OH

Administration Specialist April 2025 - Present

Process and manage contracts while monitoring state regulatory requirements, ensuring full compliance with documentation standards and deadlines.

Coordinate timely ordering of service items, balancing urgency and accuracy to meet client family needs, demonstrating strong prioritization and follow-through under pressure.

Maintain detailed records and track the status of service engagements to ensure no item falls through the gaps.

Navigate multiple administrative systems simultaneously to support daily operations.

Target -- Avon, OH

Customer Service Associate November 2024 - Present

Deliver responsive customer service via in-person, phone, and digital channels, consistently achieving high satisfaction ratings.

Manage customer membership programs, maintaining retention through proactive outreach and issue resolution.

Handle inbound customer inquiries, identify needs, clarify information, and provide solutions or alternatives, mirroring candidate care responsibilities in a high-volume, fast-paced setting.

Operate across multiple systems and platforms simultaneously to process transactions and resolve issues efficiently.

Girl Scouts of North East Ohio -- Macedonia, OH

Customer Service Coordinator April 2020 - January 2025

Managed adult and youth member records across Salesforce, ensuring accuracy and timely updates to membership statuses, directly comparable to ATS documentation and requisition tracking.

Provided multi-channel customer service support via phone, text, email, and online platforms, responding to inquiries promptly and professionally.

Coordinated community-facing projects with external non-profit partners, achieving an 85% return rate through strong relationship management and proactive communication.

Drafted and distributed correspondence and program-related documents to members and organizational stakeholders.

Organized and managed own workload independently across multiple concurrent projects, consistently meeting deadlines in a dynamic environment.

EDUCATION

Bachelor of Science in Education Baldwin Wallace University

SKILLS

Multi-channel communication: phone, email, live chat, and written correspondence

Microsoft Office Suite: Outlook, Word, Excel, PowerPoint

Database management and record keeping within Salesforce and propriety tools

High-volume workload organization and deadline management

Customer/candidate relationship management

Administrative documentation and compliance tracking

CERTIFICATIONS

First Aid/CPR -- May 2026

Mental Health First Aid -- November 2025

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